Claims Assessor

About the role:

• End to End claims management – including liaison with loss adjusters, building assessors and external legal and internal stakeholders

• Reviewing property contracts and validity of claim, ensuring compliance with our claim guidelines and meeting agreed service level agreements (SLAs) and key performance indicators (KPIs)  

• Comply with procedural fairness requirements stipulated by ASIC and APRA

• Accurate and efficient policy interpretation

• Verifying and processing accurate payments and reconcile end of month reporting.

• Excellent communication with clients to ensure a seamless and exceptional customer experience.

• Day to day management and oversight of customer expectations

• Management of client escalations – e.g. incidents; unsatisfactory performance; or products design

• Managing and maintaining compliance of processes and service standards

• Ensure compliance with internal controls, claims standards and regulatory requirements related to claims management

• Assist with the preparation of financial reports and analysis related to claim activities

• Support internal and external audits by providing documentation and responding to inquiries in a timely manner

• Support team goals by assisting with various administrative tasks as needed

About you:

To be successful in this role you will have the following:

• A Legal background (preferred) and a minimum of 2 years experience in Property Claims management

• Knowledge of the insurance or property industry and a willingness to learn our product portfolio

• Clear and effective communication, both written and verbal

• Ability to work both autonomously and as part of a team

• Strong analytical and problem-solving skills with sound judgement and a non-bias view

• Excellent organisation skills, attention to detail and ability to prioritise effectively and meet deadlines

• Outcome focused – able to overcome obstacles and deliver designated outcomes

About us
With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation.  We offer property risk insurance and premier mortgage processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889.
• Hybrid working arrangement 
• Rewards and recognition platform
• Professional development opportunities and employee assistance program 
• Health insurance perks (such as Annual Flu Vaccination program & discounted health insurance) and Novated Leasing options  
• Social Committee (social events and team building activities) 

Our Vision

To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration, and enduring relationships.

FMS is an equal opportunity employer, we are committed to being an inclusive and diverse workplace and community. We embrace individuals from various backgrounds and we prioritise creating a safe workplace culture. We do not discriminate based on legally protected attributes such as ethnicity, gender, sexuality, abilities or other.

We can offer assistance or accommodations during the application process if required for accessibility reasons.

The successful candidate will be subject to background screening by our external third-party provider.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which FMS operates throughout Australia and we pay our respects to Elders past, present and emerging. We celebrate the diversity of Aboriginal and Torres Strait Islander people and their ongoing cultures and connections to lands, waters and community.