Expressions of Interest

Role Overview

Applicants would need to be available between the hours of 8.30am - 5.00pm Monday to Friday to meet the needs of the roster, days and hours of work will change weekly. There are no set weekly working hours for these positions, but there will be an opportunity for increased hours during peak periods and to cover periods of leave.

What we are looking for

In addition, the above applicants will also have:

Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or online. Demonstrated experience in a high demand customer service environment with skills/training/experience in conflict management/resolution, managing difficult behaviours or similar.  Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders. A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities. Resilience and manage high volume workloads with the ability to multi-task. Experience or exposure to customer request management (CRM) systems and practices.

Although not mandatory for this position, the following would be advantageous:

Formal qualification in business, customer service or related field.

Position Description

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