Service Advisor

Job Description

Trek Bicycles at Warrawong, our newest Trek store are looking for a full time Service Advisor. Have you been in the industry for a number of years or just work on your own bike at home? then we would love to hear from you

Our culture is built around our people and our values, empowering them firstly to have fun but also to always do the right thing by each other, our customers, and our communities. If you'd like to help us make the world a better place by building products we love, delivering incredible hospitality and getting more people on bikes, we would love to hear from you

When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities for career pathways and internal promotions. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us at Trek Bicycle.

What you'll do

As Service Advisor, you'll help lead the operations for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You'll be the primary Service Advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

What you'll bring to the team

A positive, pitch-right-in attitude and motivation to help every customer find what they need Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days Great leadership skills and the ability to motivate and develop future leaders Ability to plan effectively and stay a step ahead of your shop's needs A commitment to delivering the best possible experience for every customer An active learning engine Proactive approach to staying up to date on industry changes and trends

What's cool about working at Trek?

You will be a part of an awesome, energetic team who all love their job - and the products we sell. We have a most diverse customer base, reflective of the city of Canberra, every day offers something new. Our customers are our friends, and our shop is an inviting and welcoming place to be. You'll be working alongside multiple mechanics in an expansive workshop.

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