Customer Fraud

4 days ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

Your new role with Bendigo Bank is just a few clicks away.

Position description:

Closing date: 17 July 2024

Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card fraud activities.

You bring to this role a genuine interest in developing a career in Financial Crimes detection and investigation, and a passion for ensuring the customer has a great experience.

Your prior experience has given you sound knowledge of banking systems, products, services and procedures. With customer service experience, ideally over the phone, you can deal with a diverse spectrum of people, have well-developed written and verbal communication skills and are able to maintain a high level of confidentiality and discretion.

You are highly motivated, able to work independently, managing ambiguity and varied workloads and priorities. You have strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.

As a Customer Fraud Protection Investigator you’ll get to:

Be part of the Response team, where you will receive and respond to inbound calls from customers who may have been scammed. Investigate and resolve customer direct queries regarding fraud and scam activities Collect, analyse and compile evidence

We offer flexible work options that put our people first, and a hybrid model of two days in our Melbourne, Bendigo or Adelaide corporate office per week. 

We have two permanent, part time positions available. We will consider applications from people looking to work between 4 and 6 days per fortnight and who have flexibility to work across day shift, afternoon shift and weekends. Once your roster has been agreed this will be fixed, and you will have the opportunity to pick up additional shifts at times.

Shifts currently available:

Monday Afternoon shift 4:30pm - 1am Tuesday Afternoon shift 4:30pm - 1am Wednesday Afternoon shift 4:30pm - 1am Thursday Afternoon shift 4:30pm - 1am Friday Afternoon shift 4:30pm - 1am Saturday Dayshift 8:30am-5:00pm Saturday Afternoon shift 4:30pm - 1am Sunday Dayshift 8:30am-5:00pm

Penalty rates apply for afternoon and weekend shifts

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

About Bendigo Bank

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

Find out more about us and our incredible history here:

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance, and flexibility

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

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