Head of Billing and AR

1 week ago

Macquarie Park, Australia DXC Technology Full time

Job Description:

Why join DXC Technology?

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

What you will be doing

As the Regional leader, you will be responsible for end to end Order to Cash process for ~$2.8B+ of operations spread across Asia pacific, Japan and Middle East.

This position ensures efficient operations, adherence to company policies, partners with internal and external stakeholders towards meeting the financial objectives.

This role also leads a team of professionals across multiple geographies, focusing on performance enhancement and continuous improvement within the O2C function.

What will keep you busy

  • Responsible for DSO, Invoicing, and Cash targets for the Region
  • Operations management
    • Supervise the complete O2C process, which includes billing, collections, and cash application.
    • Define, set and monitor SLAs and SLA adherence.
    • Lead all business escalations to a timely and effective resolution.
    • Coordinate and lead operational reviews.
    • Continuous Improvement: Recognise and implement process enhancements to boost the efficiency and effectiveness of the O2C function.
    • Technology Adoption : Use O2C systems and tools to streamline operations and promote automation.
    • Escalation management and Issue resolutions
  • Compliance: Guarantee that all O2C activities adhere to company policies, audit requirements, legal standards, and industry regulations.
  • Risk Management: Identify potential risks across the value chain of O2C process and \ formulate strategies to mitigate them.
  • Business Forecasting and Target Setting: Develop and oversee forecasts for O2C operations, establishing realistic and attainable targets for the business.
  • Employ data analytics and reporting to derive insights into O2C performance, identify trends, and inform strategic decision-making. Bring transparency and predictability to Cash operations
    • Track progress against target and variance analysis
    • Billing trends, Billing compliance, Past Due, Unbilled
    • Drivers impacting cash and proactive / preventive action plan
  • Stakeholder Collaboration: Collaborate closely with both internal and external stakeholders, such as sales, finance, and customer service teams, to address issues and enhance processes.
  • Demonstrate strong executive leadership presence, effectively communicating with senior leadership in representing the O2C function at the executive level.
  • Leadership and Talent development: Direct and guide the subregional regional O2C leaders, offering coaching and opportunities for professional growth.
  • People Management: Manage the recruitment, training, and performance evaluation of the O2C team, creating a positive and efficient work atmosphere.

The skills you will bring

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Significant years of relevant work experience in industry, with a minimum of 4 years in a similar level of role
  • Proven experience in business process transactions
  • Proficiencies in business process management and optimization
  • A continuous learner that stays abreast with industry knowledge and technology.
  • Advanced degree in a relevant field a plus
  • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Your working environment

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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