Bar Supervisor

1 month ago

Sydney, Australia Hilton Hotels Full time

JOB DESCRIPTION

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maintain an effective bar service with an emphasis on high quality, efficient service
  • Check that Guest service standards are set, implemented and monitored, and continuously evaluated
  • Set-up of the outlet in accordance with the pre-determined standards of the operation
  • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
  • Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
  • Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
  • Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
  • Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
  • Complete all necessary administration in accordance with Company procedures relating to all staff members
  • Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What are we looking for?

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A warm personality, attentive and smartly presentable
  • Previous experience as a bar supervisor in a similar field, hotel, bar, restaurant
  • Strong bartending and leadership experience
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Integrity
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Customer Service experience in a supervisory capacity
  • Passion for delivering exceptional levels of Guest service
  • A basic level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

  • Laundered uniform provided
  • Free team member meals served fresh daily
  • 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the world
  • Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
  • Amazing award & recognition programs
  • Opportunities to participate in ESG activities
  • Flexibility so you can Thrive and make space for what matters most
  • Hilton Sydney pays above the HIGA: Level 5 annualised salary (+ super + tips + service charge where applicable)

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