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Warranty Administrator

4 weeks ago

Fairfield East, Australia Komatsu Australia Pty Ltd Full time

The Opportunity:

As a Warranty Administrator, you will play a crucial role in ensuring the smooth operation of our warrant process. You will be responsible for managing warranty claims, communicating with suppliers, and maintaining accurate records. The ideal candidate will be detail-oriented, organised, and possess excellent communication skills.

 Your responsibilities will include:

  • Maximising factory recovery rates and case to claim recovery rates.
  • Managing Technical Service Information reports.
  • Liaising with branches, factories and other stakeholders to ensure that all claims are completed within timeframe guidelines.

 Role Located: Fairfield, NSW

 Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
  • Financial: Income Protection Insurance provided through our company superannuation fund.
  • Career: Recognition, awards, flexibility, further education studies and internal career development.
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
  • Yearly Bonus: Potential to receive a yearly bonus.
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

 What we are looking for:

  • Relevant Trade Qualification or equivalent Engineering qualifications would be highly regarded.
  • Proven ability to apply both professional and technical skills effectively for the purpose of resolving warrant claims timely.
  • Proven knowledge of heavy equipment within a similar industry.
  • Excellent verbal and written communication skills.
  • Accuracy and attention to detail.
  • A systems savvy individual with experience in MS Office Suite.

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