Employee Relations Manager

1 month ago

Villawood, Australia Serco Full time

About the Opportunity

As an Employee Relations (ER) Manager, you will play a pivotal role in shaping and implementing employee and industrial relations strategies across our diverse and evolving Justice and Immigration (J&I) business. Reporting to the Senior People & Capability Specialist, you will provide expert advice and leadership in managing complex employee relations scenarios, driving change, and ensuring compliance with industrial instruments. 

What you’ll be doing  

  • Implementing the ASPAC and J&I ER strategy, including the ER bargaining policy 
  • Developing and executing ER plans for business units and contracts to address specific needs
  • Leading enterprise agreement negotiations and ensuring compliance with governance requirements
  • Providing expert advice and support for industrial instruments, disputes, and litigations 
  • Representing the company in industrial/employment tribunals and conciliations/mediations 

About you 

You are a dedicated professional with a strong background in employee and industrial relations, eager to make a positive impact in a fast-paced and complex environment. Your excellent communication skills, commercial acumen, and ability to build effective relationships will enable you to navigate challenging situations and drive successful outcomes. You are committed to continuous improvement and innovation, always seeking ways to enhance processes and practices. 

Your ideal skills and experience  

  • Ability to travel across Australia and New Zealand on an ad-hoc basis 
  • Bachelor’s degree in Commerce, Business, Human Resources, Law, or a related discipline or extensive experience in an industrial/employment relations function in a large or complex organisation
  • Strong business/commercial acumen with experience in bargaining, dispute management, and litigated claims 
  • Excellent verbal and written communication skills 
  • Ability to work collaboratively and independently, delivering results in a dynamic environment

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you. 

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Impact a Better Future

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 12,000+ in Asia Pacific responsible for delivering essential public services in areas including Defence, Justice and Immigration, Transport, Healthcare, Facilities Management and Citizen Services. To learn more please visit www.serco.com/aspac

Why Join Us

  • You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, and those in our care
  • You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action. 
  • We invest in you: Accelerate your career through our learning and development opportunities – think skills based training, defined career pathways and fantastic internal mobility opportunities across the group

If you are inspired to make a positive difference, please apply now.

For more information about this job opening, please email Vanessa at Vanessa.Ng@serco-ap.com. Please be advised that we do not accept applications via email. All prospective applicants are required to apply and participate in our formal recruitment process. 

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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