Housekeeping Supervisor

4 weeks ago

Gold Coast, Australia The Star Grand Hotel Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Housekeeping Supervisor , you will ensure that the highest standards of cleanliness and productivity are achieved and maintained within the department through effective supervision, training and team member engagement of this large and diverse team.

This is a fantastic opportunity where you will take good care of both our team and guests at The Star Sydney.

A few of your responsibilities: 

  • Train new team members in all policies and procedures ensuring team members are competent in all areas
  • Monitor and issue supplies and equipment to Guest Room Attendants
  • Actively participate in daily briefing
  • Supervise cleaning of guest rooms and corridors ensuring the highest standards are achieved and maintained
  • Coach Guest Room Attendants on job performance

What we are looking for:

  • Previous supervisory experience within a hotel services environment
  • Strong leadership skills with a great eye for detail
  • Excellent communication skills
  • Enthusiasm and a can-do attitude
  • Flexible availability to suit business requirements

About you: 

As a seasoned expert in leadership and housekeeping, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.

What we can offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Up to 30% discounts across award winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Supportive leadership team 
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

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