Mental Health Lead

3 weeks ago

Darwin City, Australia Gallagher Bassett Full time

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all 

Due to internal career progression, we are offering a unique opportunity for a Mental Health Consultant to join our claims operation. In this role, you will work collaboratively with case managers to drive a person-centric approach to the recovery of psychological claims, support sustainable return to work outcomes, and assist in the identification of secondary psychological claims. 

Based in our Darwin office, this is a unique opportunity to bring your expertise and passion to a truly rewarding role. Additionally, you will connect with, and be supported by, GB’s Mental Health Hub (community of practice).  

How you'll make an impact

  • Support the development of innovative strategies to manage complex psychological claims, injury an approach to address barriers such as communication, diagnoses, plateaued progress, potential for self-harm, and treatment; 
  • Contribute to the development of return to work plans and the identification of suitable duties in the workplace; 
  • Coach and mentor claims teams around the management of psychological injuries;
  • Attend case conferences with injured workers and medical practitioners, as well as liaising with GPs and specialists; 
  • Analyse psychological injury trends and identify risks, and implement strategies for continuous improvement;
  • Undertake training with claims teams to improve competencies around the management of psychological claims;
  • Review claims to identify and strategies for potential psychosocial barriers.   

About you

  • Tertiary qualifications in an appropriate mental health-related discipline, including psychology, rehabilitation counselling, social work, counselling, mental health nursing, etc. Experience within the insurance sector would be highly regarded;  
  • Knowledge of general business and administrative practices, including cost effective business activities;
  • Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders; 
  • A proactive and strategic mindset;
  • Exceptional time management and organisational skills, with excellent attention to detail; 
  • A passion and aptitude for coaching, training an continuous improvement; 
  • Empathetic and enthusiastic, with a strong sense of team and collaboration;
  • A resilient attitude.

Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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