Community Engagement Officer

1 month ago

Smeaton Grange, Australia Advantage Healthcare Support Full time
About AHS:Advantage Healthcare Support (AHS) is a well-established organisation that provides in-home support across NSW. As a Community Engagement Officer you will be part of our team which is dedicated to making a difference in the lives of people we take care of. We pride ourselves on the quality of our staff and most importantly our unwavering passion for the rights of people with disability.

When you work for AHS it is not just another job, you will be contributing to something that makes a positive impact to people’s lives on a daily basis.
Role Overview:
We are seeking a motivated and experienced Community Engagement Officer to join our supportive team here at AHS. The aim of this role is to strengthen the business and seek opportunities to grow AHS services, develop strategies to retain existing clients, enhance relationships with stakeholders, and establish partnerships that could be translated into new business opportunities. You will positively and effectively promote AHS to stakeholders and develop networks and relationships with key organisations which will further establish AHS’ reputation as an exceptional service provider in the Aged Care and Disability sector. You will play a key role in mapping out processes for future customer intake and integration. In addition, you will focus on continuous improvement for the customer journey.

Responsibilities:As the successful candidate you will be responsible for but not limited to the following duties:
  • Building strong relationships within the Aged Care and Disability Sector including hospitals, nursing homes, Support Coordinators, Allied Health Professionals, and the NDIA with an aim to identify new customers and obtain referrals.
  • Engage and assist people with a disability and elderlies, and their families or authorised representative to access AHS services.
  • Identify and participate in relevant industry expos, networking events, interagency meetings, workshops, and forums to ensure AHS has a strong presence.
  • Contacting potential referrals to arrange meetings and discuss services.
  • Collaborating with the management team to develop and execute communication and engagement strategies.
  • Attending relevant expos, conferences, forums, and networking events to represent AHS and its services.
  • Be the subject expert around access to AHS supports and services for eligible clients and their families/carers.
  • Maintaining an in-depth understanding of the NDIS guidelines and framework.

The ideal candidate:To be successful in this role, we expect you to have:
  • Relevant degree in Social Sciences, Human Welfare, Business, Management or a related field.
  • Experience working in the welfare/community services sector, particularly in disability.
  • Extensive knowledge of NDIS guidelines and Practice Standards.
  • Knowledge and experience in Supported Independent Living (SIL) services.
  • High-level customer, sales, and marketing service skills.
  • Advanced working knowledge of Microsoft Office (Word, Excel, PowerPoint) and management software programs.
  • Strong budget development and oversight skills.
  • Experience in managing internal and external stakeholders to achieve set objectives.
  • Excellent organisational skills, ability to prioritise workloads and multi-task.
  • Excellent written and oral skills, public speaking and presentation capabilities.
  • Willingness to travel State and Australia-wide.

Mandatory Requirements:
  • NDIS Worker Screening check.
  • Working with Children Check (WWCC).
  • Own a car with a valid driver’s license and comprehensive car insurance.

What we offer:
  • Joining our ever-growing AHS family means being part of something special.
  • Great team environment working with experienced, capable, supportive, and fun people
  • Be part of something new and exciting - this is an opportunity to influence and shape the nature of our business.
  • Opportunities for career progression and personal development.
  • Employee Assistance Program.

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