Administration Support Officer

3 weeks ago

Castle Hill, Australia flourish Australia Full time

headspace Castle Hill & Parramatta are looking for a dedicated Administration Support Officer to join the team

The position available is:

  • Closed-term full-time until June 2025 (76 hours per fortnight)
  • Working between our Castle Hill & Parramatta offices
  • Working Monday to Friday
  • $30.73 p/h base rate + 11.5% Super + Tax-Free Salary Packaging

About the Opportunity

headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. headspace provides young people with the opportunity to seek help early. headspace brings together local health services under the one roof making it easier for young people and their families to find the information they need.

In this role, you will be responsible for being the first point of contact for inquiries, as well as providing a broad range of administrative support functions for the headspace Parramatta & Castle Hill teams including:

  • Providing day to day office assistance to the operations of headspace
  • Providing a full range of reception services, including meeting and greeting of visitors whilst maintaining a clean, safe and inviting environment for visitors
  • Making appointments for young people to see clinicians, including SMS reminders and maintaining waiting lists
  • Processing MBS claims and coordinating the Medicare billing and client booking system
  • Performing duties as the main point of contact for the office for all administrative matters, and as otherwise specified by the Clinical & Operations Manager and/or the Clinical Practice Manager

This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and youth. 

For more information about what it means to be an Administration Support Officer, please review the Position Description.

About headspace and Flourish Australia

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. More information about headspace can be found at: www.headspace.org.au 

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. This includes help with finding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

Selection Criteria

Essential:

  • Possession of qualifications in business management, administration, finance, or human resources 
  • Minimum 3 years experience in an administrative role, preferably within the community services sector
  • Ability to demonstrate an in depth knowledge of allied health/medical practice management
  • A clear understanding and knowledge of Medicare billing, Electronic Medical Records, and the Australian health system
  • Proficiency in Microsoft Word, Excel and Powerpoint

You will be a caring and understanding individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to work in challenging situations. You will also be able to demonstrate a practical and optimistic approach and the ability to work effectively within a team environment as well as independently.

For more information contact Holly Greenlees, Clinical and Operations Manager. E: holly.greenlees@flourishaustralia.org.au (please do not email applications).

About the Benefits

The successful applicant will join an organisation that recognises and values its people as demonstrated by:

  • Tax-Free Salary Packaging available up to $15,900
  • Generous leave provisions including 17.5% leave loading and2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave
  • Family-friendly and flexible working conditions
  • Opportunities for career progression, professional development and training such as Mental Health First Aid and ASIST
  • Employee Assistance Program for confidential wellbeing support
  • Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc.)

All appointments with Flourish Australia's Mental Health Services are subject to a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy and will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy. 

How to Apply

To apply for this position, please complete the questions below. You will then be asked to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.

Applications close September 18th at 5pm, apply today

Apply Now

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