CAD Support Officer

1 month ago

Perth, Australia Cimic Group Full time

We are currently seeking an experienced CAD Support Officer to join Sedgman in our Perth office.  In this role you will collaborate with design teams and other stakeholders to understand their requirements and design software solutions to streamline workflows, improve efficiency, and enhance productivity. Responsibilities may include creating and maintaining engineering software tools, conduct testing and debugging, providing technical support, and staying updated with industry trends and advancements

The role will require although not be limited to:

  • With respect to CAD specific technical issues, problems & answer questions raised by engineering staff through the Service Desk in their day-to-day activities: 
    • Ensure all Support calls are assigned the appropriate specialist. 
    • Respond and solve calls in a timely manner. 
    • Ensure all incident and problem details and history are accurately logged to facilitate quick resolution, trend analysis and KPI reporting. 
  • Manage, test, and provide feedback around updates and new rollouts to engineering applications.
  • Work closely software providers and the Service Desk Team to ensure all CAD Workstations are standardised and fit for purpose.
  • Identify potential improvements in the CAD system. 
  • Support the CAD Auditing process as required. 
  • Communicate and Implement changes to the CAD system to ensure seamless integration and minimum disruption to users. 
  • Knowledge transfer to IT Service Desk staff globally. 

What are we looking for?

  • Tertiary level qualifications in Engineering, ITC or related field. 
  • Relevant senior technical qualifications in application analysis, design and / or
  • Development highly desirable.  
  • Experience working in an Engineering environment supporting, customising, and developing the Autodesk Suite of applications
  • A sound technical background with high level of ITC skills, technical writing skills, computer aided drafting and programming. 
  • Change and Release management experience highly desirable.
  • Excellent verbal and written communication skills. 

Sedgman Pty Limited is a market leader in the design, construction and operation of mineral processing plants for the global resources sector. Our specialised technical expertise, proven track record in Engineering, Procurement and Construction (EPC) delivery and our advanced commercial capabilities enable us to provide complete solutions which are valued by our clients. Sedgman Pty Ltd is a wholly owned subsidiary of the CIMIC Group – one of the world’s leading international contractors and the world’s largest contract miner.
 
Setting the standard in terms of safety, innovation, technical capability and project delivery we are able to offer outstanding career opportunities with offices throughout Australia and internationally in Canada. The expertise and enthusiasm of our people and professional, friendly atmosphere is paramount to our continued success.

What we can offer you:

  • Flexible arrangements to help you achieve work-life balance
  • A focus on your professional development and opportunities to grow your career within Sedgman
  • A collaborative focus on continuous improvement and innovation in our safety culture
  • A friendly and social work environment

How to join our team:

If this sounds like an opportunity you would be interested in, please submit your CV by clicking “apply” now.

Sedgman is proud to be an Equal Opportunity Employer. We strive for diversity in the workplace and a culture where employees can reach their full potential by feeling respected, included, and heard.  We have an Innovate Reconciliation Action Plan and encourage Aboriginal and Torres Strait Islander people as well as people of all identities, genders, and backgrounds to apply. At Sedgman we emphasise that all cultures and backgrounds are respected and that a variety of perspectives are welcome and valued.

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