Current jobs related to Technical Support Manager - Wacol - Volvo Group

  • Technical Support Manager

    3 months ago

    Wacol, Australia Volvo Group Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do**: At Volvo Group Australia you will contribute to...

  • Technical Support

    5 months ago

    Wacol, Australia Talent Right Full time

    Are you a tech-savvy problem solver with a passion for innovation? Join the dynamic world of technical support at Kommand! We're looking for a talented Remote Technical Support Specialist to become a key player in our team. In this role, you'll tackle a wide range of technical challenges, from supporting the installation of cutting-edge 3D Machine Control...

  • Technical Customer Support

    5 months ago

    Wacol, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 53346- Location(s)- Wacol- Expertise- Commercial/Trucks- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) Transport Engineering Solutions (TES), a division of Sime Darby Motors Group, are one of Australia's leading suppliers of OEM truck and trailer components, concrete equipment, solutions and...

  • Customer Support Manager

    3 months ago

    Wacol, Australia Volvo Group Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do**: At Volvo Group Australia you will contribute to...

  • Technical Report Writer

    5 months ago

    Wacol, Australia Hitachi Construction Machinery Full time

    **Hitachi Benefits** - ** TWO bonuses a year**:Potential to earn biannual bonuses providing increased earning capacity - ** Competitive pay rate**: A rewarding salary + 11% Super - ** Home Electrical Appliances**: Employee exclusive staff discounts on Hitachi goods - **Health**:Discounted Medibank health insurance policy - ** Wellness program**:access to...

  • Technical Sales Officer

    7 months ago

    Wacol, Australia talent focus Full time

    Opportunity for Career Development - Base + Super + Commision - Be part of a passionate and dedicated team! We are seeking an experienced **Technical** **Sales Officer** for our client based in Wacol area. This is a permanent role with our client, commencing mid to late January. **About the role**: - Customer relationship and liaison. - Providing...

  • Director of Regulatory Compliance and Technical Sales Support

    2 weeks ago

    Wacol, Queensland, Australia Volvo Group Full time

    At Volvo Group, we're shaping the future of sustainable transport and infrastructure solutions. If you're passionate about making a difference on a global scale, working with next-gen technologies and collaborative teams, this role might be the perfect fit.Key ResponsibilitiesAs the Director of Regulatory Compliance and Technical Sales Support, you'll drive...

  • Content Creator for Technical Documentation

    18 hours ago

    Wacol, Queensland, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia, we're committed to creating value together with our diverse team. We encourage individuals from various backgrounds to apply for this role.We have an exciting opportunity for a Production Content Specialist in the Engineering Department. In this position, you'll collaborate closely with internal and external stakeholders to develop...

  • Technical Services Analyst

    2 weeks ago

    Wacol, Australia Hitachi Construction Machinery Full time

    **Benefits** **In return, you will receive**: - ** A competitive salary package + Company Biannual Bonus**: - ** Access to free OEM training and benefits**: - ** Rewarding employee benefits on a range of goods and services with exclusive staff discounts**: - ** A permanent long term career in a growing business**: - ** Supportive management who value...

  • Elevation Systems Technical Advisor

    4 hours ago

    Wacol, Queensland, Australia Hitachi Construction Machinery Full time

    The OpportunityHitachi Construction Machinery is seeking a skilled and motivated Elevation Systems Technical Advisor to join our team in Brisbane. This role has been created to enhance the support of the Hitachi hydraulic lifting and locking system for under chassis maintenance of mining excavators across Australia.The successful candidate will be...

  • Technical Writer

    1 day ago

    Wacol, Australia Komatsu Full time

    **The Opportunity**: We have a rare opportunity for a **Production Technical Writer **to perform the role of a Document Specialist in the Engineering Department. In this role, you will collaborate closely with internal and external stakeholders to compile comprehensive manuals for equipment featuring locally engineered designed options. Join us in...

  • Technical Services Specialist

    2 weeks ago

    Wacol, Queensland, Australia Hitachi Full time

    BenefitsIn return, you will receive:A competitive salary package + Company Biannual BonusAccess to free OEM training and benefitsRewarding employee benefits on a range of goods and services with exclusive staff discountsA permanent long term career in a growing businessSupportive management who value your input in finding new and improved ways to achieving...

  • Technical Services Analyst

    2 weeks ago

    Wacol, Australia Hitachi Full time

    BenefitsIn return, you will receive:A competitive salary package + Company Biannual BonusAccess to free OEM training and benefitsRewarding employee benefits on a range of goods and services with exclusive staff discountsA permanent long term career in a growing businessSupportive management who value your input in finding new and improved ways to achieving...

  • Technical Writer

    13 hours ago

    Wacol, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Opportunity:We have a rare opportunity for a Production Technical Writer to perform the role of a Document Specialist in the Engineering...

  • Director of Homologation and Technical Sales Support

    2 weeks ago

    Wacol, Australia Volvo Group Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.  What you will doReporting to the Vice President...

  • Customer Support Specialist

    4 days ago

    Wacol, Queensland, Australia Hitachi Construction Machinery Full time

    The OpportunityWe are seeking a skilled and motivated Customer Support Representative to join our team at Hitachi Construction Machinery. Based out of our Wacol branch, this role will involve working with a customer base to improve customer service by providing solutions to their challenges.You will be supported by the Brisbane Branches and backed by our OEM...

  • Management Support Officer

    2 weeks ago

    Wacol, Australia Volvo Group Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do**: At Group Truck Operations you...

  • Management Support Officer

    2 weeks ago

    Wacol, Australia Volvo Group Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.  What you will doAt Group Truck Operations you will...

  • Customer Support Specialist

    3 weeks ago

    Wacol, Queensland, Australia Hitachi Construction Machinery Full time

    The OpportunityAn exciting opportunity has become available for a focused and motivated individual in the position of Customer Support Specialist. Based out of our Wacol branch, this role will have you working with a customer base to improve customer service by providing solutions to our customer's challenges.You will be supported by the Brisbane Branches...

  • Customer Support Specialist

    3 weeks ago

    Wacol, Queensland, Australia Hitachi Construction Machinery Full time

    The OpportunityAn exciting opportunity has become available for a skilled and motivated individual in the position of Customer Support Specialist. Based out of our Wacol branch, this role will have you working with a customer base to improve customer service by providing solutions to our customer's challenges.You will be supported by the Brisbane Branches...

Technical Support Manager

3 months ago

Wacol, Australia Volvo Group Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

At Volvo Group Australia you will contribute to the transformation of our company, the transport industry and society at large. Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

We are seeking an experienced Technical Support Manager to ensure improved uptime for our customers by providing thorough technical resolutions across our Trucks brands—Mack, Volvo and UD. As a technical expert, you will lead continuous improvement initiatives, manage escalations, and drive efficient technical resolutions to enhance customer satisfaction and uphold our uptime promise.

Your responsibilities include but are not limited to:
•    Provide day-to-day technical solutions for failures (Service Requests) and ensure resolution speed according to KPIs based on case criticality.
•    Continually monitor performance indicators related to technical Service Requests and manage Argus case KPIs.
•    Conduct customer and dealer visits to assess quality and support case resolution as needed.
•    Provide technical development for team, ensuring they are upskilled to resolve most cases locally following compliance with environmental, quality, and safety standards.
•    Manage Volvo action service to ensure consistency on a national level
•    Lead a team of Technical Support Specialists, manage monthly KPI reporting, and develop improvement actions.
 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring a structured approach to task management, with strong prioritisation skills. This role is vital to ensuring trucks spend minimal time in the workshop by driving efficient technical resolutions. You'll also play a key role in elevating the team's technical expertise to maintain high standards of service and keep operations running smoothly.

You will possess a technical qualification in automotive or mechanical engineering and a proven track record in technical support or a similar role within the automotive or heavy vehicle industry. We value integrity, initiative, and effective communication, and you’ll be working closely with your Global stakeholders.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

  • Working within a global organisation, with a focus on sustainability
  • Flexible working arrangements
  • Industry leading parental leave and support
  • Additional super when choosing the Volvo default fund
  • Access to our wellbeing EAP, Sonder for you and your family
  • Free parking, including electric chargers
  • On-site cafe

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.