Housekeeping Manager

4 days ago

Gold Coast, Australia Dorsett Hotel Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Housekeeping Manager at the Dorsett Hotel, you will collaborate with the Executive Housekeeper to ensure success in our operational, financial, and strategic goals. Your keen eye for detail, drive to deliver a world class experience and ability to successfully manage and motivate a large and diverse team will be pivotal in your success.

This is a fantastic opportunity where you will take good care of both our hotel team and guests at the Dorsett Hotel.

A few of your responsibilities: 

  • Manage and develop the daily operations ensuring departmental objectives are achieved
  • Set daily performance objectives for Housekeeping Services Supervisors
  • Monitor and manage team members absenteeism, annual leave, time and attendance
  • Support training and career development programme for the department
  • Assist with the recruitment and onboarding of Dorsett housekeeping team members

What we are looking for:

  • Previous management experience within a hotel
  • Demonstrated leadership skills
  • Working knowledge of Opera Cloud or similar Property Management Systems
  • Ability to work independently and act on guest requests appropriately
  • Experience building positive working relationships between departments and within the team

About you: 

As a seasoned expert in housekeeping, you understand the essence of delivering world-class service. With exceptional communication skills and a drive to deliver an unforgettable guest experience, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our hotel department at The Star. Join us in making a difference.

What we can offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Up to 30% discounts across award winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organisation that values diversity, teamwork and being your best self
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Supportive leadership team 
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

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