Technical Implementation Project Manager

2 weeks ago

Newcastle, Australia Avetta Full time

SUMMARY

Avetta’s Supply Chain Risk & Compliance SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 100k+ active customers in over 100 countries spanning across a wide range of industries. 

The Technical Project Manager will provide oversite, mentoring, and guidance to this team as it relates to technology driven software solutions and product implementations.  This individual will drive process improvements, generate documentation and be a resource to the implementation team when technical expertise is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide technical expertise and guidance to the Implementation Team
  • Organize global resources and engage with Regional Project Managers as it relates to the implementation of accounts with a global footprint
  • Subject Matter Expert: Provide internal and external facing leadership on technology related solutions configuration, integration and implementation
  • Customer Guidance: In a consultative manner, collect and understand client requirements and provide solutions recommendations that are in line with the client business needs supported by Avetta’s best practice use cases
  • Key Department Functions: The Technical Project Manager should be proficient in the following:
    • Software Project management
    • Software Implementations
    • Software Configuration and Integrations
    • Schedule Management
    • Change Management
    • Requirements Definition and Documentation
    • User Acceptance Testing
    • Project coordination across departments
    • Technical Expertise in the Following:
      • SSO
      • API
      • Custom Integrations
      • Analytics
    • Provide key reporting and metrics related to technical projects and activities
    • Mentor and guide the development of other team members
    • Serve as a client facing resource as it relates to managing and defining technical needs and requirements
    • Provide leadership and guidance around process improvement, best practices, and process standardization
    • Provide leadership and a voice for the Implementation Team across the various departments within the organization as it relates to technical projects
    • Support and develop key department initiatives
    • Strong communication skills. Ability to communicate effectively across the organization and interface with all levels of management
    • Liase with the following teams within the department
      • Implementation Team
      • Operations Management
      • Software Configuration and Quality Assurance
      • Worker Management Team
      • IT Operations
      • Dev/Ops
      • Product Management

MINIMUM QUALIFICATIONS:

  • 3-5 experience in a client facing role implementing strategic accounts for a comparable SaaS product
  • Prefer a University graduate with a degree in technical field
  • Knowledge in:
    • Project Management
    • SaaS (Software as a Service)
    • Client Management
    • Ticket creation systems (i.e. JIRA/Confluence)
    • Agile Methodology (Kanban, Scrum)
    • API/Integration Methodologies

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