Senior Product Manager

2 weeks ago

Sydney, Australia Qantas Airways Limited Full time

Job Description

  • At Qantas Loyalty, our teams come together to create new and unique customer experiences
  • Challenge yourself and take the next step in your Product Management career
  • Full-time and permanent position based at our Head Office in Mascot or our Collingwood office in Melbourne

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include major partnerships and ventures across Financial Services and Retail, as well as a number of businesses such as Qantas Money, Qantas Insurance and Qantas Wine.

The Senior Product Manager – Servicing and Payments is responsible for defining the product roadmap for the Qantas and Jetstar Hotels and Holidays Servicing and Payments products in conjunction with the Tribe Leadership team (including Marketing, Commercial, Operations and Engineering).

This role focuses on introducing new payment methods, enhancing the Hotels and Holidays self service booking management portal and uplifting servicing products for our assisted channels.

As the leading product person, you will be responsible for driving growth and delivering exceptional customer experiences. You'll possess in-depth domain knowledge of the business vertical in which the Tribe operates. Your responsibilities will include discovering new propositions to drive growth, leading a team of Senior Business Analysts, managing the product portfolio, serving as the subject matter expert for innovation and product practices, identifying and forming strategic partnerships, and overseeing the ongoing transformation of organisational and people capabilities within your team.

You’ll be directly responsible for the operations of your product squad and responsible for driving end to end outcomes that require support from wider product teams across the Qantas Group (including Qantas Loyalty, Qantas and Jetstar).

This role requires deep subject matter expertise in payments, exceptional stakeholder management skills and an enterprise level thinking to drive mutually beneficial outcomes across the Group. A key to the success of this role is to form strong relationships within and outside the Qantas Group.

You’ll have:

  • 5+ years of senior product leadership experience in a large, complex matrix organisation with at least 3 years as the top-level owner of a distinct product or product line
  • Experience in the delivery of large scale and complex transformation and change programs across multiple business units
  • Experience in driving results in a fast-paced and continually changing environment
  • Experience leading medium to large multi-disciplinary teams, building a team oriented, collaborative, agile environment
  • Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries as well as lean agile organisations
  • Significant leadership experience and domain knowledge – particularly within the payments, Online Travel Agency, Online Tour Operator or similar space
  • Product strategy development and execution
  • Deep knowledge in customer and product discovery, implementation and measurement processes
  • Business cases development experience
  • Product portfolio performance management
  • Advanced senior executive level stakeholder management skills with the ability to influence/negotiate positive outcomes
  • Advanced decision-making skills with the ability to appropriately delegate
  • Advanced planning skills to drive business performance
  • Experience people leader Motivational skills in coaching leading individual and team performance to desired capabilities
  • Advanced Product Management knowledge
  • Experience with User centred design knowledge
  • Advanced experience Agile ways of working
  • Preparation of high-level reports, presentations and budgets
  • Demonstrated track record of high growth propositions
  • Demonstrated ability to build effective partnerships with Product Managers across business lines to drive mutually beneficial outcomes

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close the 26th of November

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

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