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Relationship Manager, SMB

1 month ago

Melbourne, Australia Afterpay Full time

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Opportunity As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of SMB merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners. 

We are looking for someone who will effectively run a business within the  Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

We are much more than our job descriptions, but here’s where you will begin…

  • Grow, develop and retain long term profitable SMB partnerships that deliver for our Merchants, our Customers and Afterpay. From topline growth, right  through to the unit economics you’ll focus on building a sustainably profitable business externally and work closely with cross functional teams internally. 
  • Effectively and proactively engage partners in discussions on business performance, initiatives to drive growth via our existing products and future product roadmap, plus marketing opportunities. 
  • Leading Senior external and internal cross functional engagement and stakeholder management. This role is about truly leading and managing complex relationships and engaging internally and externally to build advocacy whether in person or virtually.
  • Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and  execute our multi-year account plans in conjunction with our strategic  partners. 
  • Deliver a proactive tiered engagement contact strategy at scale to drive merchant usage,  satisfaction, and revenue growth across our current contracts and new opportunities.
  • Align & respond to internal trigger based reporting that identifies growth / decline / expansions across the portfolio to grow the business and mitigate churn.
  • Develop and refine our Merchant Value proposition in-store and online.  Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance. 
  • Identify and help scale best practices across a variety of areas including  Operations, Risk Management Staff Training, Visual merchandising and  Marketing plans.  
  • Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchant partners and their customers’ expectations.

Who are you?
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

  • You have 3+ years experience in successfully managing and growing partners in a client-facing Sales/Account Management/Customer Success role
  • You have strong relationship management skills, with the ability to manage & influence relationships across all internal and external stakeholders
  • Strong communication skills, both written and verbal, you’re energized by presenting to groups both internally and externally 
  • Excellent organisational and time management skills required to manage a large portfolio of partners
  • You have a data led experience covering planning, reporting and profitability metrics 
  • Your experience with B2B sales and franchises is desirable
  • You have a track record of identifying opportunities and seizing them 
  • You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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