Health Clerk

Health Clerk

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. 

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Paid volunteer leave and leave for Reservists
• The provision of uniforms
• Free Car Parking
• A variety of lifestyle discounts through our Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more 
• Access to Sonder, our 24/7 Employee Assistance Program, including immediate mental health and counselling support as well as access to specialist support lines and wellbeing programs for you and your immediate family

Please note:

• Refer a friend or colleague who is a Healthcare Professional to join Serco’s Australian Defence Force Health Services team and receive a Prezzee Voucher if they are successful Conditions apply. 

Make an impact at Serco
In this full time Health Clerk role you will work Monday to Friday 0730 to 1530 providing direct patient care.  You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.

About ADF Health Services
In partnership with Bupa, our ADF Health Services team provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. 

This includes providing defence-ready clinical and support staff across 45+ on-base locations, ensuring that ADF personnel have access to quality on-site medical care.

About Enoggera
Enoggera Health Centre is located at Gallipoli Barracks in Brisbane, and provides support to Gallipoli, Victoria, Bulimba, and Damascus Barracks. Established in 1908, this modern military base currently spans 600 hectares with approximately 8000 members. The largest base in South Queensland, it incorporates the Deployable Joint Force Headquarters, a major manoeuvre formation, local support facilities and a range of training facilities.  The health centre provides primary medical, aviation & underwater medical, surgical outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical services. This facility operates 24 hours a day, 7 days a week.  The standard operating hours of the centre are generally 0700-1630 Monday – Friday (depending on role requirements and specific craft groups required for weekend shifts).

Serco is a place for you
With experience working in a clinical support role, you enjoy knowing your work is contributing to positive health outcomes for patients.  Your excellent interpersonal skills mean you are able to easily communicate with internal staff and external customers and your team knows you are willing to go the extra mile to help out wherever needed. You understand the importance of accurate and up-to-date record keeping in a clinical environment and take pride in being responsible for this. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients.To be successful in this role, you will have:

• The highest levels of personal integrity and ethical behaviour.
• Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent).
• Demonstrated ability to work in a customer service focused environment (desirable).
• Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

Please note:

• You must be an Australian Citizen to obtain the required Baseline Security Clearance for this role.
• You don’t need to be enlisted in the Defence Force to work as a civilian on-base and your job stays here, even if the Defence personnel you care for are deployed.

If you would like to find out more before applying, please feel free to contact Sarah Bonzer via sarah.bonzer@serco-ap.com for a confidential chat, we would love to hear from you.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. 

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. 

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. 

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. 

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.