Fraud Ops

The Game Changers:

At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

We are currently seeking a highly motivated individual to join our team at Australian Payments Plus to support the Fraud Operations and Analytics team to manage and lead a team of highly talented individuals that support AP+ and our members.  

As the Lead for Fraud Operations and Analytics, the successful candidate will play a vital role in ensuring that our organisation supports our members when it comes to addressing fraud and scams across our network . A large component of this role is to deliver on key projects within the milestones set to address fraud and scams for our members. This will also involve communicating to both internal and external stakeholder to provide key updates throughout the project lifecycle. Therefore, someone with strong communication skills (both written and verbally) is a must.  

The Fraud Operations and Analytics Lead role will also need to be a point person in addressing potential fraud matters and risk with other teams across AP+. This will require subject matter expertise on fraud trends and the payments industry to navigate through a potential issue within the organisation. Besides the subject matter expertise, strong organisational skills will be necessary in order for the potential candidate to be successful in this role.  

Finally, as this team is within a wider Operations team it will also be important for the potential candidate to have an Operations mindset, meaning that there will be enthusiasm in looking for opportunities to improve processes within the team and celebrate the successes with the team as processes improve and projects are delivered 

Primary Accountabilities, Duties and Responsibilities: 

• Lead a team of highly talented individuals and ensure the level of engagement across the team is maintained at a high standard.  

• Internal stakeholder management. Maintain a rapport with all key functions across AP+ and support other projects to ensure the impact on fraud and scams across our network are understood. 

• Maintain a high level of professionalism when engaging and managing both internal and external stakeholders. With this requires a strong acumen in both written and verbal communication skills, as there will be a requirement to present to senior stakeholders and draft up papers to the AP+ Board.  

• The successful candidate will coach the team to execute on process improvement ideas with the look to support the business for further growth. They will also need to be aware of the team's capacity with understanding the requirements to conduct basic analysis with capacity and volume modelling.  

• As there is a diverse range of responsibilities within this team, the successful candidate will show abilities of being highly organised and will be self-motivated to execute on the teams' key deliverables. This will require the successful candidate to implement structures and processes to ensure scalability across the teams all while reducing operational risks. 

Key Competencies and Skills: 

• Minimum of 5 years working in the payments industry or similar (financial services or consulting) with a focus on fraud and scams. 

• Familiarity of payment systems is desirable but not necessary.  

• In-depth understanding of fraud and scams across the payment industry including fraud detection techniques and Tools. 

• Strong analytical and problem-solving skills.  

• Strong understanding of data platforms, technology and infrastructure.  

• Strong understanding of conceptual risk and control frameworks is a must.  

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.