Technical Application Specialist

1 month ago

Seventeen Mile Rocks, Australia Thermo Fisher Scientific Full time

You will support our customers, giving the best possible experience with clinical diagnostics products and support the business by providing pre- and post-sales technical support, generating demand, accelerating sales and building market share.

You will:

Provide technical support for clinical diagnostics product lines and services by answering customer technical inquiries received via face to face visit, telephone, email or web chat. Products to be supported include a range of automated biochemistry analysers and associated Clinical, Veterinary and Toxicology assays; Point of Care testing devices; Microbiology instrumentation; Quality Control material and affiliated software. Initial installation and training of new systems at customer site. Be responsible for the resolution of customer issues and complaints. Support the Thermo Fisher Scientific business by partnering with the commercial team to drive customer success and business growth. Collaborate with Product Management to develop technical selling strategies. Participate in frequent training on products and continuing education on new applications and technologies. Delivers comprehensive technical training for customers and colleagues. Accurately record pertinent information from customer contacts in Customer Relationship Management system. May be required to perform other related duties as opportunities arise.

How will you get here?

BSc or MSc in a scientific field preferred Minimum of 3+ years of industry or related work in a clinical laboratory 1+ year of working with Thermo Fisher’s clinical diagnostics instruments preferred. Experience in a customer-facing role and/or providing technical presentations to a variety of audiences is strongly preferred. Extensive hands-on / lab experience with similar products/techniques

Knowledge, Skills, Attributes

Experience in providing outstanding customer service Strong understanding of business drivers, market, customers’ expectations and opportunities for product applications Able to analyze data, identify cause-effect relationships, and generate effective solutions. Possess effective interpersonal skills both orally and in writing. A customer-facing personality, including the ability to build positive relationships and engage in technical discussions with customers. Ability to work independently. Ability to travel up to 25% of the time. Proficient in English (oral and written) Valid driving permit required. Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.

We work with the following team members;

External – ThermoFisher customers, potential customers and third party distributors

Internal – Applications Supervisor, Clinical Chemistry, Service team, Sales partners

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle global scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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