Ocean Import Agent

Job Description

To be part of a dynamic team environment, ensuring timely and accurate movement of freight and information, while providing exceptional customer service. Responsibilities include coordinating with international agents and vendors, tracking shipments, managing invoicing, and maintaining compliance with standard operating procedures.

KEY RESPONSIBILITIES:

Collaborate within a dynamic team environment to ensure smooth and timely freight process flow. Liaise with international agents, carriers, and vendors to coordinate transportation and ensure timely processing of shipments. Coordinate with internal departments such as customer service, cartage, and accounting to facilitate the smooth handling of import shipments and resolve any operational issues. Efficiently track and trace Ocean Import files, utilising internal tools, as well as external resources. Ensure accurate shipping details are consistently updated in the system. Utilise workflow monitors and reporting to effectively oversee daily shipments. Adhere to all customer standard operating procedures and promptly update any changes in Standard Operational Procedure, under the guidance of the Supervisor/Manager. Maintain effective overseas communications by ensuring timely responses to emails and requests in accordance with Expeditors communication standards. Reconcile and arrange weekly payment of service provider invoices that are on account, ensuring all received invoices are processed promptly to ensure uninterrupted flow of shipments. Participate in team meetings, training sessions, and performance reviews to contribute to a collaborative and high-performing work environment.

Qualifications

Minimum of 1-2 years of experience in ocean freight forwarding, import/export operations, or related logistics field. Adequate understanding of ocean freight operations, including import regulations, documentation, customs procedures, and compliance requirements. Familiarity with international trade terms (Incoterms) and shipping documentation such as bills of lading, commercial invoices, and packing lists. Strong attention to detail and accuracy in processing shipping documentation, ensuring compliance with regulations, and minimising errors in data entry. Commitment to providing exceptional customer service, resolving inquiries or issues promptly, and maintaining positive relationships with colleges, clients and service providers

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