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Remediation Analyst

5 months ago

Bendigo, Australia Deloitte Full time

Job Requisition ID:  35814 

This is your opportunity to join Deloitte's growing Forensic Managed Services team in Bendigo as part of a call taking response team of qualified professionals providing support to the larger forensic team as required. 

Our client base includes many large corporates and household names along with smaller companies and key internal stakeholders. Our forensic group works on large projects which from time to time need additional staff to assist clients’ customers. The requests from our clients and their customers can be many and varied. This role involves assisting in answering those requests. 

The ideal candidate will have:

Excellent verbal and written communication skills, including the ability to provide immediate responses to queries over the phone.

The ability to remain calm in stressful/busy situations and to work well under pressure 

The ability to work as part of a Team responding to clients and key stakeholders through the management of phone enquiries, collection of information and responding to requests for information on ongoing projects. 

The ability to understand and grasp new concepts and processes

The ability to assess the value of requirements, and prioritise a backlog, to ensure work focuses on meeting client deliverables and maximising value in line with the business and product strategies. 

Ability to pay attention to detail and gather accurate responses from stakeholders and to collate the information as required for ongoing reporting purposes. 

A good working knowledge of the Microsoft Office Suite (including proficiency in Excel) 

The role would suit a person who was flexible and prepared to work irregular hours. 

About your experience 

You will have excellent communication and customer service skills (written and verbal) with active listening skills. You will be self-motivated with a high level of attention to detail, ability to identify inconsistencies and areas for process improvement. A tertiary qualification would be helpful.