Service Delivery Manager

6 months ago

Sydney, Australia ARQ Group Full time
ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. About us: We are NCS Australia We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.  About the role:  The Service Delivery Manager is the customer advocate within the business for the managed services we deliver, ensuring the supporting teams are clear of the customers’ needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements, and is viewed as critical role by customers. It is critical that the incumbent understands the technology market, and client needs, to deliver relevant and leading managed services and solutions.The role works within the region to provide advice on service management aspects of managed services (including incidents, problems, requests and changes) and ensures that relevant technical strategies, policies, standards and practices are applied correctly. The role works closely with the delivery teams to ensure solutions are implemented as expected and onboarded in a manner to ensure the managed service can be delivered successfully.The role evangelises Arq Technology and Managed Services capability in partnership with our Customers and Partners, delivers efficient and effective solutions and managed services, and supports the Customer Operations teams, ensuring Arq maintains its market leading position with offerings within and across our digital competencies. Critically the role owns the Customers managed services from both and Arq and customers perspective. Strong people leadership is required to build relationships with key customers stakeholders and Ariq Account Management, solutioning, delivery and capability teams.On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You will perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression, and extensive benefits of a global organisation. Onsite at Customer office in Sydney, sitting outside the CIO’s office. Must present well, highly professional and be the face of BAU delivery.

About you:

Natural curiosity and ability to analyse situations to identify opportunities to improve service. Proven expertise with Managed Services and application delivery with either Cloud, Analytics, Development or Mobile related technologies. Effective and structured problem-solving skills and ability to lead to outcomes that continuously improve. Commercial acumen in relation to managed services. Strong collaboration and communication skills. Technical depth to be able to relate to customer. Demonstrated ability to build and foster relationships across the organisation. Excellent capability and proven ability to drive engagement and retention within a client facing organisation. Relevant tertiary qualifications, skills and/or experience in technology, business administration or related fields. Ability to identify system, infrastructure and project interdependencies and balance competing demands to ensure project deliverables are achieved. Demonstrated ability as a delivery manager, able to combine a deep understanding of business processes, industry best practices and architectural patterns to great customer outcomes. Why join us: At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can goWe are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer. We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at . Other important stuff:  To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ. Visit our website for more information. Agencies:  We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Capgemini Full time

    **Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.** **Let’s talk about the role and responsibilities **- **Deliver continuous improvement, enable industrialization and...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia Talent Web Full time

    **Title: - Service Delivery Manager** **Location: - Sydney** **Length: - Contract or Permanent** **Key Responsibilities: - ** **Service Delivery Management** - Develop and implement service delivery strategies, policies, and procedures to ensure the timely and efficient delivery of IT services. - Establish service level agreements (SLAs) and key...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Service Delivery Manager **Primary Details** Time Type: Full time Worker Type: Employee - **Sydney, NSW**: - **Full time, Permanent opportunity** **The Opportunity** **Your new role** You will be responsible to effectively communicate with various stakeholders internally and externally on Business operations, Risk, Audit, Release Management,...

  • Service Delivery Manager

    4 weeks ago

    Sydney, New South Wales, Australia Optimal Recruitment Full time

    Service Manager Job DescriptionOur client, a well-established marketing, distribution, and sales provider of print solutions and 3D milling technologies, is seeking a highly experienced Service Manager to lead their customer service team.Key ResponsibilitiesManage a team of technical service professionals to ensure exceptional customer service...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia The Creative Store Full time

    Service Delivery Manager1 October 2024Are you experienced at managing and motivating technical services teams to meet performance targets and maintain high standards of service delivery? Do you have experience in overseeing service operations, from initial customer requests to final resolution, ensuring alignment with company policies and customer...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **Service Delivery Manager** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part in...

  • Service Delivery Manager

    5 months ago

    Sydney, Australia FNZ Group Full time

    As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for excellence in the service we offer,...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia FNZ Full time

    As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you’ll strive for excellence in the service we...

  • Service Delivery Manager

    3 months ago

    Sydney, Australia NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia NetApp Full time

    **If you run toward knowledge and problem-solving, **join us**: **About NetApp** NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our...

  • Service Delivery Manager

    7 months ago

    Sydney, Australia nbn™ Full time

    Job Expectations An exciting new role has presented itself at nbn for a Service Delivery Manager reporting to the Executive Manager Customer and Products - RSP Systems Operations. A bit about your role The Service Delivery Manager is primarily responsible for overseeing and driving excellence in the delivery of IT services and solutions to nbn partners....

  • Service Delivery Manager

    3 weeks ago

    Sydney, Australia Tecala Full time

    **Join our Team**: Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating. We are passionate about what we do, how we do it, and most...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Service Delivery Manager

    4 weeks ago

    Sydney, New South Wales, Australia Optimal Recruitment Full time

    About the RoleWe are seeking a Service Delivery Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer satisfaction.Key...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia FIS, Inc. Full time

    Service Delivery Manager FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions. FIS serves more than 20,000 clients in over 130 countries and employs more than 65,000 people worldwide, FIS...

  • Service Delivery Manager

    6 months ago

    Sydney, Australia ARQ Group Full time

    ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. **About us**: We are NCS Australia! We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen. - We're proud of our rich history of partnering with our clients to...

  • Service Delivery Manager

    1 month ago

    Sydney, Australia Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to...

  • Service Delivery Manager

    2 months ago

    Sydney, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** Join our dynamic team as a Service Delivery Manager, where you'll...

  • IT Service Delivery Manager

    6 months ago

    Sydney, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Service Delivery Manager

    1 month ago

    Sydney, Australia Datacom Full time

    Our purposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live inOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate...