Senior Product Manager

2 months ago

Mulgrave, Australia Kmart Full time
Senior Product Manager - Loyalty Job Details | kmartaustr Press Tab to Move to Skip to Content Link

      

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Date: 24 Sep 2024

Location: Mulgrave, VIC, AU

Company: kmartaustr

Brighter Futures Start Here

 

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

 

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

 

Join the team

 

At Kmart and Target, we are committed to driving customer engagement and delivering value through innovative loyalty programs. Our team is focused on executing high-priority trade initiatives, including OnePass Weekend and Black Friday, which are crucial to our growth strategy. We are looking for a seasoned Senior Product Manager to join our team and lead the continued success of our loyalty programs.

 

What you’ll be doing

 

As the Senior Product Manager for Loyalty, you will play a pivotal leadership role in ensuring the seamless execution of our group-level trade initiatives. You will be responsible for leading the strategic development and implementation of loyalty strategies tailored to our unique brand, collaborating closely with both internal and external stakeholders.

 

Key Responsibilities

 

  • Lead the development of digital customer experience strategies, using data insights to optimize user engagement and inform product decisions.

  • Drive product discovery, create a compelling vision, and contribute to Kmart & Target's product strategy and roadmap to achieve business goals.

  • Collaborate with IT, marketing, and other stakeholders to integrate research and market analysis into product development, ensuring alignment across teams.

  • Oversee the planning, execution, and optimization of key loyalty initiatives, ensuring their success and alignment with business objectives.

  • Manage relationships with key stakeholders, negotiating effectively to maintain alignment and collaboration across functions.

  • Mentor and lead product managers, fostering a culture of innovation and collaboration, and ensuring cross-functional team alignment.

  • Track success metrics, manage budgets, and ensure compliance with regulations while continuously improving products through agile methodologies.

What you’ll have

 

  • Proven experience as a senior product manager, with a focus on loyalty programs or customer engagement strategies.

  • Strong leadership skills with the ability to manage and influence a wide range of stakeholders effectively.

  • A solid understanding of design and product principles, with the ability to think creatively about how to adapt generic loyalty programs to fit a specific brand context.

  • Experience working with distributed teams and the ability to adapt to varying time zones.

  • Excellent communication and project management skills, with the ability to handle multiple priorities in a fast-paced environment.

  • Data-driven mindset with the ability to analyze metrics and derive actionable insights.

  • Demonstrated ability to manage budgets and resources, ensuring efficient and effective use of company assets.

 

If you are passionate about loyalty programs, have a strong design and product ethic, and thrive in a dynamic, fast-paced environment, we would love to hear from you

 

Benefits we’ll offer you:

 

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office

  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks

  • A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products

  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers

  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program

  • Free onsite parking when you’re required to come into the office

  • We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances

  • A dynamic learning and support program

  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor

  • In-house café that serves breakfast, lunch and includes a collaborative space to work in

  • A reflection room that can be used for prayer, meditation, or time for you

  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes

  • Regular product sample sales with loads of discounted items to purchase

  • Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement

  • Great career opportunities across the broader Wesfarmers Group

 

We’re here to make everyday living brighter

 

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
 

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