Desktop Support Engineer

4 weeks ago

Moranbah, Australia IDC Full time

IDC Technologies PTY is looking for Desktop Support Engineer.

The Role

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements.
  • Ensuring overall system and server uptime, availability, reliability and security.
  • Liaising with 3rd party vendors, IT providers, etc. for specific requirements.
  • Troubleshooting system/server issues or outages.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 4 years experience, ideally within a Helpdesk / Technical Support or System Administrator role.
  • You have excellent communication and interpersonal skills.
  • You have working knowledge of ITSM, Cisco, O365, Outlook, SCCM and L1 Support
  • You are a strong team player who can manage multiple stakeholders
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are highly goal driven and work well in fast paced environments

What's on Offer?

  • Opportunity to make a positive impact
  • Leadership Role
  • Excellent career development opportunities

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