At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

We are searching for our next Dispute Analyst to join our team. The role of the Dispute Analyst is to proactively manage and resolve all business claims with our carrier partners in and effective and efficient manner.

Requirements

As a Dispute Analyst you will be responsible for:

• Managing the quality of the claim inputs from the Billing team
• Reviewing and training with Billing team to enhance quality
• Converting claims into carrier formats that add-value to the carrier partners
• Submitting claims to carrier partners including in a timely manner, including insights, analysis and summary to influence decision-making
• Establishing and maintaining robust relationships with carrier partners to influence timely responses and credit note submission
• Timely processing of credit notes in system and resolving invoicing and credit issues
• Updating contracts and system records in collaboration with the Account Management team
• Proactive communication and follow up to efficiently resolve all claims matters with internal and external stakeholders
• Generating and interpreting valuable reporting and analysis in a timely manner and distribute with purpose

About you:

• Minimum of 12 months of Analytical and/or Billing experience
• Strong capability in resolving claims in timely and accurate manner
• MS Office (Intermediate – Advanced Excel)
• Successful track record of problem solving and continuous improvement projects
• Proven ability to manipulate, analyse and interpret data for decision-making
• Demonstrate strong mathematical ability
• Finance or Business Info Systems qualification desirable
• Ability to work in a fast-paced and high-volume environment

Benefits

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex
• Free parking and onsite café
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

Working at efm is not just a job, it is a fantastic career path for the right person, to grow with the business and to further their expertise and future career goals within efm Logistics.