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Client Executive

4 months ago

North Ryde, Australia Aon Full time
Are you a customer focused individual looking to take the next step in your career? Hybrid Working Arrangement – work between Home and our North Ryde Offices Be part of a high performing team

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).

Client Executive | North Ryde

We have an exciting opportunity for a customer focused and sales driven individual to join our close knit HIA Team.

Joining a high performing team, the Client Executive will be responsible for dealing with the insurance policies for new clients and renewals of existing HIAIS clients.

This is the perfect role for someone who is looking to grow their insurance career in a challenging, fast paced and collaborative environment.

Who are Aon and HIA?

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.

HIA is Australia’s only national building industry association, representing the interests of the housing industry at regional and national levels. Their extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their team of business insurance specialists can help you find a policy suited to the common risks of your industry so you’re more confident that you’ve found the right type of insurance for your business.

What the day will look like

Daily phone interaction with existing clients regarding their ongoing insurance / risk needs Building strong rapport with each client through listening to their needs and wants Asking thorough questions about each client’s requirements, and providing suitable education on additional HIAIS products and services where applicable Providing on the spot support to client queries, as well managing multiple ongoing communication with more complex client needs via phone and email Responding to occasional customer complaints via phone and email Regularly collaborating with the Client Manager regarding your ongoing workload / development Daily interactions with colleagues to receive, and provide them, ongoing support regarding client requirements Responsible for Credit control of all their client invoicing i.e. debt management, payment enquiries and settlements

Skills and experience that will lead to success

This position will suit someone with the following experience:

General Insurance or Broking experience (ideally with exposure to the Construction Industry) Comparable client servicing / sales experience Strong experiences using software programs, such as CRM / MS Excel and Outlook Ability to multi task and complete various complexity of tasks to deadlines Ability to assess, and complete, work with a high level of attention to detail Tier 1 Accreditation

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working