Customer Care Consultant

3 days ago

Kwinana Beach, Australia Blackwoods Full time

The Opportunity

As a Customer Care Consultant, you will be part of a broader team that provide support to our customers. You will contribute to success by assisting customers with queries while being proactive to problem solve with overall satisfaction being an important goal.

This is a 30 hour part-time opportunity and will be based onsite at our Blackwoods Kwinana Branch.

Some of the tasks in the role:

  • Assist with general customer queries (via phone and email) and ensure overall satisfaction
  • Action any administrative tasks related to the Customer Care role
  • Strive for first contact resolution and deliver on relevant service level objectives

Some of the skills required:

  • Experience in a customer focused environment
  • Strong written and verbal communication skills
  • Ability to work autonomously in a small team
  • Exposure to Microsoft Office suite
  • A proactive mindset to anticipate and problem solve

What’s in it for you:

  • Team member discounts for Bunnings, Kmart, Officeworks, OnePass, and Target
  • Further discounts from corporate partners
  • Opportunities to grow and develop
  • Participation in the Wesfarmers share plan

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia. 

Previous applicants no need to apply

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