Workforce Planning

3 weeks ago

Melbourne, Australia UniSuper Full time

About US

UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s leading industry super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.

Are you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance. 

The role

UniSuper’s Member and Advice (M&A) business unit unites all customer-facing teams with the goal of consistently delivering a high-quality end-to-end service and advice experience. As the workforce planning manager, your accountability lies in maximising the operational agility, productivity as well as optimisation of the Member & Advice workforce. This ensures effective service to our members and exceptional outcomes. 

Reporting to the Head of Enablement & Business Management, you will lead an engaged, collaborative, and innovative team. Within this critical role you will be accountable for the strategic resource planning, development of precise workforce forecasting models and management of the data and insights provided to the M&A leadership team.

You’ll also champion best practice in workforce management strategies and leverage data insights to bring to life continuous improvements, enhance efficiencies and reduce costs. 

In addition, your key responsibilities include:

Workforce Planning:

  • Collaborate with M&A leadership and various business units to create an effective staffing strategy
  • Develop precise forecasts for near-term hiring needs and assess the necessary skills for new employees
  • Translate complex workforce data into actionable insights tailored for different audiences
  • Monitor, review, and report on resource allocation and deployment to identify areas of risk

Workplace Optimisation

  • Develop a comprehensive workforce plan considering people and capabilities as well as regularly review and identify opportunities for workforce optimization
  • Provide recommendations to the M&A leadership team on achieving efficiencies and cost savings within the workforce

Data Insights:

  • Develop effective business intelligence strategies and analytics solutions
  • Apply statistical methods and data modelling to gain actionable insights
  • Boost customer and employee productivity through data-driven approaches
  • Communicate and track key performance metrics across departments
  • Create management reports for senior leadership decision-making

About You
We’re seeking a seasoned Workforce Planning Manager who brings a wealth of expertise to the table. Your track record should include successfully building and implementing workforce management plans. Whether you’ve fine-tuned existing strategies or created them from scratch, your hands-on experience is crucial.

We are looking for someone with a forward-thinking mindset with keen insight—an individual who can spot opportunities for improvement and drive positive change. 

Your ability to stay outcome-focused and chart the path toward success is essential and as a thought leader in workforce planning, you’ll help shape our future by planning strategically and ensuring alignment with our organisational goals.

In addition, your strong influencing skills and ability to respectfully challenge where required will be key in fostering collaboration and driving results. 

Key technical skills required:

  • Experience working with call centres utilising Genesys Cloud CX and/or Workforce Management software tools
  • Proficient in business intelligence tools, software, and dashboards
  • Relevant qualifications in Business, Data & Reporting

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

  • A personal development budget of $1500 to support employees in their professional growth. 
  • Exceptional parental leave to support employees in balancing their work and family responsibilities.
  • Mental physical and financial well-being initiatives

It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements.

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