Director, Digital Operations
3 weeks ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Position
The Director of Digital Operations will be responsible for leading and managing all aspects of Iron Mountain’s Digital Operations within the assigned area of ownership. As the business owner, the Director has accountability for driving Financial Results, Business Development, Positive Employee Experience, Customer Satisfaction and Safety within the assigned geographies.
The role will serve as the operational strategy and tactical expert for all assigned Digital Operations and will have direct oversight of 15 Digital Operations sites across Australia and New Zealand supporting a US$25M+ regional P&L. The Director must be capable of managing to key performance indicators, identifying specific opportunities and leading actions for improvement where required. This role is expected to serve as the operational subject matter expert and lead through influence across the region in all Digital Solutions related operational matters. The Director must show exceptional decision making skills based upon the near and long term best interest of the organisation and customers that are based on solid business experience and company values.
The role will play a significant role in shaping the multi-year financial planning, meeting budgets, evolving the capability roadmap and overseeing the operational delivery for the region in terms of quality, timeliness and efficiency. The role will be key in coordination across the functional areas of Iron Mountain such as HR, IT, Finance, Solutioning, Implementation and Product Management to ensure near term needs of the customers and operations are met and longer term planning is aligned with the regional, global and product strategies. The role will report to the Vice President, Digital Operations - APAC .
The Responsibilities
The Person
Hands on experience with Business Process Outsourcing (mailroom, scanning, data capture services) in support of multiple Customer industries Well rounded technical experience in support of BPO\BPM operations Working knowledge of how infrastructure and platforms are intertwined Solid understanding of possibilities of organising and reporting data through databases Ability to lead large and diverse operational teams and comfortable leading & interacting with technical teams Ability to analyse financial statements, forecast and measure to budget Bachelor’s degree required; advanced degree preferred (MBA or similar) Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies Ability to work well in a globally matrixed organisation that is fast paced with heavy competition for scarce resources Must be able to manage programmes assigned such that high-impact issues are identified, understood, communicated, and dealt with in a manner that mitigates risk to the programme Proven ability to understand customer challenges and work with operations and sales teams to develop win-win solutions. Ability to adjust strategic plan and change course in the event key goals may be missed Virtual and remote teaming ability Excellent facilitation and presentation skills Strong customer and executive communication skills, written and verbal Strong P&L experience of similar scope and size Strong business and financial acumen Demonstrated ability to build short and long-term business plans Ability to work with all levels of the organisation Ability to travel 50% of the time Strong command of the English language Category: Operations Group-
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