Customer Field Technician

4 weeks ago

Townsville, Australia NBN Co Full time

Job Expectations

Who is nbn

Nbn was founded in 2009 by the Commonwealth of Australia as a Government Business Enterprise (GBE), nbn was tasked with a clear mission: to design, build, and operate a wholesale broadband network for the nation. Today, we’ve achieved that vision, creating a network that spans the entire country, enabling internet retailers to offer affordable broadband services to both consumers and businesses.

nbn employee Benefits:

  • 18 weeks of paid parental leave
  • Options to purchase leave and flexible holidays
  • Employee Assistance Programs (EAP)
  • Discounted gym memberships + other corporate benefits
  • Options for salary sacrificing including novated leasing and many more.
  • An inclusive work culture that priorities balance and wellbeing
  • A company that offers ongoing training and support with a focus on your career growth and professional development.

A bit about your role

As a Customer Field Technician, located in Mision Beach, Tully, Cardwell or Ingham, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises. In this role you will be provided with a company vehicle, laptop, tools, uniform and phone (or device allowance).

Your typical day could include any or all of the below:

  • Cabling installation (copper and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE
  • These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We’re seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. To be successful in this role you will need to have a current and clean driver’s license.

Life at nbn

To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Townsville

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