Reservations Agent

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Process and input group and corporate reservations following policies.
• Ensure reservations are accurately actioned within the same working day.
• Maintain a positive approach to maximise yield in occupancy and rates.
• Assist in Front Office as required during peak check in / check out times.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.
• Assist the Reservations Team by also working as a Switchboard Operator when required, this is rotated between the team.

• Previous experience in a hospitality environment is desirable.
• Experience with Opera PMS is desired.
• Excellent communication skills and a strong attention to detail.
• An understanding of the region, our competitors and suppliers is desirable.
• A passion for customer service along with a strong desire to achieve goals and targets.
• Flexibility with regards to shifts, ability to work rotating rosters including weekend shifts.
• Full Australian Working Rights

We provide a competitive hourly rate with penalty rates when applicable. You will also be entitled to generous staff benefits including; discounted staff meals, access to Accor hotel accommodation discounts, health insurance benefits and much more.