Workshop Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing, and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can meet their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

The Role:

We are seeking an experienced Workshop Manager to oversee our workshops in Port Hedland, Karratha and two remote locations, across the northwest region of WA. As the Regional Workshop Manager, you will be responsible for the overall workshop performance including the servicing and maintenance of vehicles and equipment, cost recovery, quality, compliance for Toll Group. This is a full-time, permanent role with the opportunity to be home every night.

Responsibilities:

• Oversee the overall performance of workshops across multiple locations, including Port Hedland, Karratha and our remote sites.
• Manage the servicing and maintenance of vehicles and equipment to ensure optimal performance and longevity.
• Drive cost recovery initiatives while maintaining quality and compliance standards set by Toll Group.
• Ensure that all workshop activities are carried out safely, accurately, and in alignment with customer expectations.
• Develop and lead a team of workshop staff, fostering a culture of safety awareness and continuous improvement.
• Implement strategies to increase workshop efficiency, maximize profitability, and enhance throughput.
• Play a key role in the development and execution of workshop-related policies and procedures.
• Collaborate with other stakeholders within Toll Group to optimize workshop operations and customer satisfaction.

You will be required to:

• Work effectively with internal customers and stakeholders to collaboratively achieve high levels of vehicle maintenance service compliance.
• Ensure personal and team operational performance meets identified KPIs and balancing of overall capability to meet them.
• Responsible for inventory balance sheet- Stock levels must be accurate and cost recovery must be at zero.
• Day-to-day contact with customers to arrange work throughput in line with expectations.
• Ensure audits of operational performance are effectively resourced and completed across teams and the results are followed up.
• Anticipate customer needs and identify opportunities to significantly enhance the breadth and quality of the service experience.
• Managing customer liaison processes, including identification of business opportunities, and reporting areas of customer dissatisfaction.
• Evaluate required training to ensure staff are trained to appropriate standards.

About you:

• Proven experience in workshop management, with a focus on achieving high levels of service compliance.
• 3+ years’ experience working in a workshop management/supervision role.
• A safety-first mindset, and a customer focus in leading a team.
• Demonstrated ability to coach and develop leaders of teams.
• Proven track record in driving business performance through strategic competence and effective people leadership
• Knowledge of diesel, petrol, auto electrical, air conditioning and hydraulic diagnostic repair
• Ability to work with people at various levels from shop floor to senior management.
• Able to make critical decisions under pressure while maintaining the safety and well-being of staff that they are responsible for
• Computer literacy / strong administration skills

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.