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Desktop Support Engineer

1 month ago

Perth, Australia Pilbara Minerals Full time

Pilbara Minerals is a world-class lithium producer, an ASX-listed company and owns 100% of the world’s largest, independent hard-rock lithium operation, the Pilgangoora Project, which is located in Western Australia’s resource-rich Pilbara region and produces a spodumene and tantalite concentrate. Pilbara Minerals is a Company that is going places. We are a major player in the rapidly growing lithium supply chain. We are purpose-driven, dynamic and it's an exciting time to join us Our growth and diversification strategy will see us continue to grow and transform the industry through innovation and strong leadership.

Our purpose is to make a difference in the world, through the production of lithium raw materials which are the heart of the world’s ambition towards net zero.

THE OPPORTUNITY: 

Reporting to the Service Delivery Lead, the Desktop Support Engineer is responsible for providing effective and efficient telephone and face-to-face technical support to users regarding Desktop issues. Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.

This is a Full-time permanent position on a 5/2 roster based at the West Perth office with the ad hoc visits to site. 

Key responsibilities include but are not limited to:

  • Installing, configuring and maintaining PCs;
  • Setting up new PCs and laptops and user accounts for staff;
  • Establish and administer standard user templates for hardware and software requirements
  • Identifying and resolving staff IT issues;
  • Establishing and maintaining appropriate system and security controls, security levels and systems access;
  • Developing and maintaining relevant documentation and procedures;
  • Providing support for systems software users;
  • Liaise with service providers and progress improvement to service levels for the company (incl. use of Service Level Agreements);
  • Maintain accurate log entries of faults with resolution and contact details.
  • Work across the corporate support office and attend the site on a regular basis
  • Coordinate IT service requirements and recommend new initiatives,
  • Available after hours and at weekends as required to help maintain uptime on infrastructure.
  • Ability to work collaboratively as part of a team and unsupervised to deliver initiatives on time.
  • Prioritize and schedule problems. Escalate the problem (when required) to the Network Administrator.

ABOUT YOU:

  • Strong technical knowledge with proven ability to resolve technical issues in a Microsoft environment (Windows 10 and Office 365).
  • Knowledge of PC hardware.
  • Understanding of infrastructure (DHCP, DNS, and Exchange) and networking (IP Addressing, routing, network topologies etc.)
  • Degree Qualified in Information technology
  • Microsoft Certified Professional
  • Possession of a current Class C Driver’s License

WHAT WE OFFER

  • Excellent remuneration package and eligible to participate in the company’s short-term incentive plan.
  • Paid Parental Leave
  • Paid Community Leave
  • Competitive Remuneration
  • Career opportunity

WHAT WE STAND FOR

  • Great people
  • Think, do, achieve
  • Safety matters
  • Quality products
  • Valuing our partners
  • Making a difference in the world

PROMOTING DIVERSITY

Pilbara Minerals recognises that talented people come from diverse backgrounds, who can contribute to our successes in different ways.  We are an Equal Opportunity Employer and strongly recommend women and Australian indigenous people to apply.

OUR RECRUITMENT PROCESS

As part of our recruitment process, we require a pre-employment medical, drug and alcohol screen and a National Police Clearance.

Shortlisting for this role will commence immediately.

We respectfully request agencies not to forward unsolicited resumes unless requested.

ACKNOWLEDGEMENT OF COUNTRY

Pilbara Minerals respectfully acknowledges the Nyamal and Kariyarra People of the Pilbara, and the Whadjuk Noongar People of the Perth region who are the traditional owners and first people of these lands. We would like to pay respect to the Elders past, present and emerging for they hold the memories, the traditions, the culture and hopes of the Nyamal, Kariyarra and Whadjuk Noongar Peoples.

If you are interested in learning more about Pilbara Minerals or registering for future opportunities, please visit our website  www.pilbaraminerals.com.au