Receptionist

2 weeks ago

Adelaide, Australia Accor Full time

Company Description

Pullman Adelaide represent one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. We are a five-star hotel, with premium facilities including, gym, swimming pool, sauna, car park and two kitchens which look after SALT Restaurant, Executive Club Lounge, In Room Dining, and a growing conference and events department.


Job Description

What you will be doing:

You will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required. Operate switchboard and guest messaging effectively, handling all calls promptly and professionally. Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Qualifications

Your experience and skills include:

Previous Front Office Reception experience preferably in a hotel or resort environment Professional telephone manner and exceptional customer service skills Excellent communication, interpersonal and time management skills A friendly and positive can-do attitude who enjoys working in a team Excellent grooming and presentation standards Proficient computer skills – Word, Excel, PMS and Outlook Previous experience with Opera or similar PMS desirable, however not essential Current full driver license is desirable, however not essential The flexibility to work shifts including early mornings, evenings and weekends
Additional Information

What is in it for you:

ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities. Discounted car park Laundered uniform Duty Meals

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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