Front Office Manager

3 weeks ago


Palm Cove, Australia Lancemore Hotel Group Full time

 

  • Showcase your customer service skills and lead a dynamic Front Office team
  • Mentoring and a tailored career pathway to advance your career
  • Great variety of staff discounts and benefits including a FREE "U" Day - get a paid day on your birthday*

 

We are on the hunt for an experienced and charismatic Hotel Front Office professional, to lead our guest focused team in an influential role Reporting to the General Manager, you will assist in overseeing the  Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

 

ABOUT THE ROLE:

  • Lead & support a service focused team , overseeing all aspects of the day to day operation, so it runs like clockwork
  • Develop the team by implementing effective inductions, on-going training, delegation and feedback
  • Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
  • Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
  • Effectively manage guest feedback and handle complaints 
  • Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

ABOUT YOU:

  • Experience in a similar role - Exposure to FO Hotel leadership/management is essential
  • Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments 
  • Team player, great personality and a passion for delivering the best service possible with a boutique vibe
  • Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
  • Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity

ABOUT US:

 

Alamanda Palm Cove:Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beachfront location with sweeping views of the Coral Sea. www.lancemore.com.au/alamanda

 

Lancemore Hotels:

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.

  • Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.

 

 

Apply now

 

 

                                                               Our Values

        Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

 

 

 

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