Product Service Consultant
6 months ago
Job Description:
Caterpillar’s MineStar Solutions Division is currently seeking a Product Service Engineer to support MineStar Terrain - Command for Dozing technologies to be located in Brisbane, QLD
As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for MineStar Terrain technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
Job Duties and Responsibilities:
Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
Implementation and utilization of standard support processes to respond, restore, and resolve issues.
Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
Participate in New Product Introduction (NPI) projects.
Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.
Key Relationships:
Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.
Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil. Assure knowledge transfers between team members.
Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.
Customers and Dealers: communicate on a regular basis status and resolution of issues
Additional information:
Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%
ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work at times. The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training, and travel to and work for short periods of time in open pit and underground mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
This job role is primary performed during normal day shift hours but does include some off-shift and weekend responsibilities.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the which can be found through our employment website at
Basic Qualifications:
Bachelor’s degree or 3 years of Product Support experience
Top Candidates will also have:
Bachelor’s degree in mechanical engineering, Electrical Engineering, Computer Science, or Mining Engineering
Experience working with heavy machinery electrical systems.
1 year project management experience
5 or more years of experience supporting technology in an industrial or production environment.
Cat New Product Introduction (NPI) process experience
Experience utilizing Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.
Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships.
Posting Dates:
July 11, 2024 - July 30, 2024Caterpillar is an Equal Opportunity Employer (EEO).
-
Senior Product Analyst
4 weeks ago
Brisbane, Queensland, Australia Product and Technology Full timeJob DescriptionWe are seeking a highly skilled Senior Product Analyst to join our team at Flight Centre Travel Group's Product and Technology department. As a key member of our operations team, you will be responsible for the maintenance and support of all Corporate Technology applications.Your Responsibilities:Maintain application support processes and...
-
Consultant (Conflict Services)
3 months ago
Brisbane, Australia Queensland Police Service Full time**The Core Capability Requirements for this role are**: - Maintain positive relationships with key stakeholders and provide advice to QPS employees and senior management on contemporary conflict coaching and dispute resolution strategies to achieve business objectives. - Actively participate in management of informal dispute resolution processes including...
-
Product Service Consultant
2 weeks ago
Brisbane, Australia Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Product Service Consultant
4 months ago
Brisbane, Australia Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Global Product Strategist
1 month ago
Brisbane, Queensland, Australia Product and Technology Full timeAt Flight Centre Travel Group, our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something amazing – travel.We are seeking a skilled Senior Technical Business Analyst to join our Integration team as a subject matter expert and trusted analyst. In this role, you will...
-
Professional Services Consultant, Brisbane
3 months ago
Brisbane, Australia Check Point Software Technologies Ltd. Full time**Why Join Us?**: We are looking for a new Professional Services Consultant with strong and proven professional services experience in IT and network security. The Professional Services Consultant will require a high level of expertise in Check Point software technologies products for on-premises deployment or in the Cloud. The consultant will be required to...
-
Professional Services Consultant, Brisbane
5 months ago
Brisbane, Australia Check Point Software Full timeWhy Join Us? We are looking for a new Professional Services Consultant with strong and proven professional services experience in IT and network security. The Professional Services Consultant will require a high level of expertise in Check Point software technologies products for on-premises deployment or in the Cloud. The consultant will be required to work...
-
Landscape Gardener
6 months ago
Brisbane, Australia Pro Lawn Consultant Full timeProLawn Consultant is seeking a talented Horticulture/Landscaping Gardener to join our amazing team in the Brisbane Bayside area. ProLawn Consultant is a family run, boutique horticultural company servicing clients in the Brisbane Bayside area. We maintain a multitude of different residential and commercial spaces as well as body corporate...
-
Services Consultant
6 months ago
Brisbane, Australia Axsys Full timeHi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...
-
Services Consultant
6 months ago
Brisbane, Australia MYOB Full timeHi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...
-
Customer Service Consultant
1 day ago
Brisbane, Australia The Pool Tile Company Full time**About Us** The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly **100% Australian owned** and employing nearly 100 dedicated staff across Australia. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing **quality products and amazing service.** From...
-
Customer Service Consultant
9 months ago
Brisbane, Australia Austcorp Executive Full timeFamily owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...
-
Customer Service Consultant
7 months ago
Brisbane, Australia KBH Solutions Full timeSalary of $60K plus Super and Bonuses - Hybrid working from Home and Office - Based in Brisbane CBD - Close to public transport We are currently looking for a Customer Service Consultant for this Not-for-Profit boutique insurance agency, handling inbound calls from customers regarding a range of insurance products. Focused on new business and retention of...
-
Manager Patient Transport Services
7 months ago
Brisbane, Australia Queensland Ambulance Service Full timeWe are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Well developed leadership skills with demonstrated capabilities and experience in managing the complex and diverse coordination of pre-hospital care delivery, within an often demanding operational and non-urgent emergency service...
-
Aftermarket Services Consultant Manager
6 months ago
Brisbane, Australia Caterpillar Full time**Career Area**:Marketing / Sales / Product Support**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just...
-
Professional Services Consultant
7 months ago
Brisbane, Australia Dynatrace Full time**Company Description** **Responsibilities**: - Earn the confidence of customers, partners, and colleagues as a trusted advisor in Application Performance Management - Represent Dynatrace as a product expert on its technology - Deploy, administer, configure and maintain Dynatrace technology - Build and enhance dashboards, reports and alerts to meet...
-
Member Services Consultant
7 months ago
Brisbane, Australia Perigon Group Full timeFull time permanent role - CBD based - Collaberative and supportive environment **The Role** As a Member Service Consultant, you will be the primary point of contact for members, providing essential assistance in various banking needs. Your role will involve processing transactions, handling inquiries, and identifying opportunities to fulfil members'...
-
Client Services Consultant
7 months ago
Brisbane, Australia TenacityCX Full timePermanent, Full Time roles available - Hybrid work from home/office flexibility - $77-80k package, ongoing training and development - True career development and progression opportunities! Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a reputable...
-
Customer Service Consultant
1 day ago
Brisbane, Australia The Pool Tile Company Full time**The Company** The Pool Tile Company is an Australian owned and operated company of 80 + employees with a reputation in the Pool Industry for providing **quality** products and **amazing** service. We offer the broadest selection of mosaic and stone tiles for pools and outdoor surrounds on the market in our new purpose-built premises at the Brisbane...
-
Telecoms Consultant
6 months ago
Brisbane, Australia Education Full time**Your role**:As the Telecoms Consultant you will**: - Monitor Telecoms Service Desk functions, undertake incident management within the Telecoms area and maintain specialist telecoms knowledge and understanding. - Manage service requests and liaise with external vendors to ensure effective provision of telecommunications services. The Telecoms Consultant,...