Compliance Manager

2 months ago

Toowong, Australia Auto & General Full time

Growth Ops Compliance Manager

Position Summary:
Reporting to the Head of Operational Risk and Compliance, the Growth Ops Compliance Manager plays a crucial role in supporting our company's growth. The role focuses on developing and maintaining a best practice 1st Line compliance model across various teams in Growth Ops, including Marketing, Media, Digital, Aggregation, White Label Partners, and more. This role is responsible for ensuring our external partnerships are up to date on Governance, Risk, and Compliance matters through proactive communication and engagement frameworks.

Role Responsibilities:

  • Lead incident management for Growth Ops teams, covering investigation, customer impacts, remediation, and closure.
  • Coordinate remediation activities for incidents requiring partner involvement.
  • Regularly update external partners on incidents, including incident notifications and closure memos.
  • Support partner managers with governance, risk, and compliance queries raised by white label and alliance partners.
  • Maintain the obligations register and mapped controls for Growth Ops.
  • Manage partner communications, ensuring proactive and clear engagement regarding risk, compliance, and governance.
  • Support Growth Ops in managing risk, compliance, and audit programs.
  • Develop effective relationships with both internal and external stakeholders.

Qualifications and Experience Required:

  • 3-5 years in compliance, risk management, or a related position within insurance.
  • Strong problem-solving, decision-making, and stakeholder management skills.
  • Proven ability to manage external partner relationships, particularly white label partnerships.
  • Excellent communication skills, both written and verbal.
  • Tertiary qualifications in a related field, such as Legal, Risk, or Compliance.
  • Compliance and/or risk qualifications highly regarded.
  • Legal background or insurance studies are highly valued.

Work Perks & Benefits:

  • Hybrid Work: 2 days per week WFH.
  • Location: Based in Toowong Village shopping centre with access to retail, restaurants, and public transport.
  • Additional Leave: Paid ‘ME’ day, paid volunteer leave, and up to two extra weeks of leave available for purchase.
  • Paid Parental Leave: Supporting new parents with paid leave and benefits.
  • Workplace Giving: Dollar-matching for donations to registered charities.
  • Professional Development: Access to internal programs and a wide range of online courses.
  • Employee Discounts: Discounts on Budget Direct insurance products.
  • Recognition & Rewards: Employee recognition, reward, and incentive schemes.
  • Onsite Facilities: End-of-trip facilities and private spaces for nursing mothers.
  • Social Engagement: Vibrant social activities, annual celebrations, family fun days, and events across our sites.

About Auto & General:
At Auto & General, we offer insurance products to safeguard our customers, including Car, Motorcycle, Home, Contents, and Pet insurance, alongside Roadside Assistance. Our culture of 'high performance with high integrity' drives us to create the best possible customer experiences while aiming to be Australia's leading insurer.

If you’re looking for an exciting new challenge and an opportunity to contribute to a growing business, click the APPLY NOW button to submit your application

Auto & General values individual differences and promotes an inclusive culture that makes this a great place to work for all.

Note for Recruitment Agencies:
Please refrain from making any approaches or sending unsolicited resumes to our Recruitment Team or Hiring Leaders. Auto & General is not responsible for any fees related to unsolicited resumes.

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