Release Manager

4 weeks ago

Surfers Paradise, Australia Westpac Group Full time

Job Description

The Westpac Group has been proudly advancing Australia for over two centuries. Our success is built upon both our heritage and our ability to evolve. Our vision is to be one of the world's great service companies, helping our customers, communities, and people to prosper and grow. In Cash and Transactional Banking we're striving to be game-changing technologists, shaping the future of banking. We understand the big picture and focus on things that will move the dial for the Westpac Group.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements.

How will I help?

The Release Manager role is an important role reporting into the Technology Service Owner. Release Manager is responsible for scheduling, planning, and controlling the software's development and delivery process. As a Release Manager, you will - 

  • be responsible for partnering with the DevOps team deliver the services and will support both IT Operations and Delivery squads. 
  • be responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between multiple squads across Originations and Servicing teams, and deployment of release as per the schedule.
  • ensure that releases undergo required quality controls (testing stage and deployment stage) which requires working closely with the application development teams, testing teams, and production teams. You will have to maintain necessary coordination between these teams to update the project related information. 
  • Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
  • Schedule the release readiness reviews before deployment and milestone reviews after each release.
  • Plan and give weekly updates on the release activities
  • Lead the Go-Live activities to deploy the software successfully.
  • be required to manage the Risk reporting at portfolio level and help track issues/blockers/incidents in production at regular frequency(monthly). Any issue introduced in production as a result of a release should be included in risk reports and tracked until resolution.
  • own access to applications that will be granted to Engineering team.
  • Coordinate with L2/L3 teams and build/publish dashboards for tracking customer transactions and manage issues if identified.
  • Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management
  • Own the patch management process to ensure application vulnerabilities are addressed.
  • Support the Technical Service Owner manage Risk and Controls for the applications we are accountable for.

What's in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

To be successful in this role, you need to have the following skills, education & personal attributes.

Technical and Industry Expertise:

  • A bachelors or higher degree
  • 10+ years’ experience within projects and/or delivery of technology solutions in a service delivery, project management or release management roles.
  • Champion in driving continuous improvement and uplift in tools and processes.
  • Experience across Agile and adaptive delivery models and mindsets.
  • Knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines & tooling
  • Working knowledge of managing code repositories such as Github is desirable
  • Experience in working with DevOps and Agile methodologies
  • Working knowledge of Software Development Lifecycle
  • Expertise in computer programming
  • Team management skills
  • Knowledge of traditional agile methodologies, including Scrum, Waterfall, or Kanban
  • Good understanding of application infrastructure, system architecture, and operating system
  • Expertise with the use of tools such as JIRA and Confluence
  • Experience crafting and measuring success with OKRs, KPIs, etc.
  • Previous Banking domain experience is a plus
  • Experience of using Fortify/Tenable is desirable

What is it like to work there?

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth, and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

The health and well-being of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe, and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

For more information visit careers.westpacgroup.com.au

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