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Support Engineer

2 months ago

Mudgeeraba, Australia Pathfinder Recruitment Full time

Pathfinder Recruitment  are excited to bring to market a great opportunity for a Level 2 Support Engineer to join a managed services provider (MSP) on client site in Burleigh Heads. Working with a single client across their tech requirements will enable you to build great working relationships across the organization with end users and be the go-to person to solve technical issues day to day. 
 
About you 
Ideally you have 3+ years experience in technical support and at least 2 years at Level 2. You should have a good understanding of IT products and services, particularly the Microsoft stack including Office 365, Active Directory and managing virtual environments. You should also have some networking experience across switches, routers and firewalls. In this role you will be working autonomously as well as part of a team. Building trust and managing client relationships will be an important part of your success. 
  
Key skills 

  • 3+ years experience in technical support, 2 years at Level 2 
  • Previous experience working in an MSP environment 
  • Strong understanding of IT products and services, particularly Microsoft 
  • Strong systems support experience including Office 365, Active Directory, MS Exchange, Email support and applications support 
  • Networking experience across switches, routers and firewalls 
  • Ability to collaborate with team members and work in a fast paced environment 
  • Experience managing internal and external stakeholders and client relationships 
  • Excellent communication and customer service skills 

 
Requirements 

  • Qualifications in IT or equivalent or industry certifications 

 
Ready to chat? 
Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you. 

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