InjuryCare Partner

Welcome to Primary Connect

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. 

We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact. 

Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.

InjuryCare Partner
 

• Actively engage in supporting our team during a vulnerable time in their lives
• Work with many arms of the Group, and grow your career
• Take a seat at the table on-site at our Laverton North site

 
Welcome to the People Safety Team  

Better experiences for our Team Members are the key to unlocking a better future for our customers and communities. Our People Team is responsible for powering the trajectory of our business and the wellbeing of our people – through the design and delivery of a seamless and enriching Team Member experience. One that strengthens the foundations of our organisation by empowering passionate Team Members to become purpose-led Woolworths Group advocates and attracting a new generation of talent to the group.
 
The value mission of our InjuryCare stream is “When Team Members are injured we put Team Experience and Care at the heart of what we do, providing compassionate, personalised support to enable effective recovery. We partner with Team Members, Leaders, Healthcare Providers and Claims Teams to ensure Team Members feel listened to, valued and supported”. 
 
As an Injury Care Partner, you will be invested in the recovery journey of every Team Member in your care. You will be responsible for delivering best-practice injury management, rehabilitation and return-to-work strategies for them, and partnering with and driving the performance of key players in a coordinated mission to support and care for our Team.
 
What you’ll do
 
Each InjuryCare Partner holds and manages a return to work caseload/portfolio that will include early intervention cases and cases where a workers’ compensation claim has been made. Working in partnership with the Team Member’s Line Leader, our TPA and healthcare providers, the InjuryCare Partner is responsible for leading return to work and rehabilitation strategies. You will support and guide stakeholders on practise and on return to work outcomes.

• Interact with relevant stakeholders to drive strategies and ensure early engagement in treatment, claims management, return to work, redeployment and claim closure with our TPA
• Engage with operational teams to provide training and mentoring in managing return to work and relevant legislative compliance 
• Provide support to operational teams in resolving injury management issues and in developing strategies for improvement and intervention
• Focus on the management of a RTW portfolio to ensure they continue to meet legislative and self-insurance obligations and coordination of audits on return to work files
• Maintain regular engagement and develop strong partnerships with relevant stakeholders including; Third Party Administrator, FPES, Rehabilitation Providers, Treating Health Professionals, etc. 

 
What you’ll bring
 

• Minimum of 5 years experience in the field of workers’ compensation and injury management, specifically in claims management end-to-end, and ideally with some exposure to self-insurance
• Allied health qualifications will be very highly regarded (OT, EP, Physio)
• Deep understanding of return to work and rehabilitation best practices, able to devise and adapt strategies for individuals based on medical and workplace information
• Solid understanding of workers’ compensation self-insurance regimes, requirements and practices
• Demonstrated ability to run injury management and return to work matters end-to-end

 
What you’ll experience
 

• On-site parking
• The opportunity to grow within the group
• Strong mentorship and development; opportunity to collaborate with some of the brightest and best minds in Australia
• Unparalleled growth opportunities 
• Get your Woolies worth through team member benefits across all of our brands

 
We are Woolworths Group
 
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 
 
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.