Manager, Field Visual Merchandising

2 months ago

Murarrie, Australia Foot Locker Full time

Overview (Text Only)

The Field VM Manager, is accountable for supporting the APAC Customer Experience function by building a CXCOE (Customer Experience Center of Excellence) with the mandate to improve efficiencies, deliver increased productivity, improve selling behaviors, and create a cutting edge in-store experience for the Asia Pacific stores. This role will partner globally and cross functionally to develop initiatives and programs that support the customer experience strategy of the business.   
Responsibilities

  • Elevate visual execution and ensure consistent premium experiences as subject matter experts for all VM directives/strategy. Collaborate with CX, Space Planning, VM, and Corporate teams. Travel consistently to support visual execution and field leadership.
  • Guide and elevate DM and store teams using resources and tools. Host VM clinics to teach and execute VM strategies. Act as tech SMEs (e.g., HHTs, Mobile Pay, Service Points) and drive SneakerU and Lace Up adoption.
  • Execute and participate in rollout strategies across initiatives. Provide capacity and SKU count support/guidance, ensure APAC stockroom standards are maintained, and support Omni fulfillment and NPS fulfillment. Promote tech adoption in stores (e.g., HHT, STC, Mobile Pay, SPs).
  • Support the implementation and rollout of projects and initiatives, including real estate projects. Collaborate with field and Corporate office teams and provide special event support.
  • Deliver sales, wage hours, and shrink plan for APAC. Develop programs and initiatives for the in-store experience and build a diverse in-store team for exceptional profit and revenue results.
  • Partner with Sr. Field Leadership for change management and process harmonization. Lead relevant Global Initiatives for the APAC Division and identify and provide solutions for business opportunities with Operations.
  • Utilize in-store SMEs for projects and implementation. Support store operations with communication, tools, and reporting, and maintain strong relationships across all levels of the organization.
  • Develop and maintain VOC programs for operations strategies. Participate in or lead steering committees as applicable and enhance the talent strategy to develop a professional Center of Excellence.
  • Ensure adherence to legal requirements and standards. Lead Operational Excellence initiatives with the Senior Manager of Store Experience and travel with the CX Leadership Team to understand customer experience and productivity opportunities (approximately 30% of the time).

Qualifications

  • Bachelor’s Degree preferred or comparable business experience in these areas.
  • 5-7 years of leadership experience across multi disciplines
  • Excellent commercial sense and financial acumen.
  • Ability to think long-term strategy and translate strategies into actionable plans and tactics.
  • A strong manager, leader and team motivator, able to build collaborative and cohesive teams.
  • A change manager, not satisfied with status quo, able to anticipate and lead effectively through change, ambiguity and all business conditions.
  • Demonstrates a sense of ownership - a results-oriented self-starter and risk taker.
  • Must possess strong oral and written communication skills
  • Proficient in PowerPoint, Excel, MS Word

Benefits

  • A Flexible Hybrid Working environment. 
  • Yearly performance bonus
  • Excellent Staff Discounts on Foot Locker products – Nike, Adidas, ASICS and many more
  • Free undercover on-site parking
  • Access for you and your immediately family to our Employee Assistance Program 
  • Free access to Wellhub.
  • An inclusive and supportive team culture.

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