Crew Trainer

Crew Trainer – AAT Kings – Ayers Rock

About Us

Ever dreamt of turning your love for travel and your passion for showcasing Australia into your everyday work? At AAT Kings, we turn that dream into reality, every single day.

AAT Kings Group stands as a premier tour provider specializing in Australia and New Zealand. As Australia’s foremost Tour Operator, we curate excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier, offering unparalleled service to a diverse and global customer base.

The Role

As a Crew Trainer, you'll play a crucial role in ensuring our team delivers exceptional service, safety, and memorable experiences to our guests.

Your responsibilities will include:

• Providing comprehensive training, guidance, and support in all aspects of duties, with a focus on safety, customer service, driving, guiding, and company policies.
• Conducting on-road appraisals, providing constructive feedback, and participating in counseling sessions as needed.
• Delivering engaging commentary both on and off vehicles, fostering teamwork, and ensuring guest satisfaction.
• Supporting driver guides in commentary delivery, guest engagement, customer service, and vehicle maintenance.
• Ensuring compliance with all legislative requirements and company standards for vehicle operation and safety.
• Overseeing local guides, ensuring safety, delivering engaging commentary, and providing excellent customer service.
• Managing operations for Sunset Drinks & BBQ experiences, including fleet vehicles, staff, and guest satisfaction.

About You

To excel in this role, you should demonstrate the following:

• Strong organizational skills, with the ability to prioritize tasks, work under pressure, and meet deadlines effectively.
• Self-motivation and a proactive approach to problem-solving and conflict resolution.
• Analytical skills to identify the root causes of customer service issues and propose improvements.
• A collaborative mindset with the ability to work independently and as part of a team.
• Excellent communication skills with a focus on tact, diplomacy, and confidentiality.
• Client relationship-building skills and a commitment to delivering quality service.
• Flexibility, adaptability, and a positive attitude towards change.
• Enthusiasm, motivation, and a passion for delivering memorable guest experiences.
• A commitment to personal and organizational development and responsiveness to team needs.

What’s in it for you?

• Relocation assistance and housing 
• Reimbursement for essential certifications and licenses
• Five weeks of annual leave 
• Generous travel discounts for not just yourself but also your friends and family 
• Endless opportunities for career growth and development

Join Our Team

If you're passionate about travel, hospitality, and creating unforgettable experiences, we want to hear from you. Join us at AAT Kings and be part of a dynamic team dedicated to showcasing the best of Australia and New Zealand to the world.