Platform Support Engineer

7 days ago

Sydney, Australia Real Time Full time
  • Consistently awarded as 1 of the Top Fortune 100 companies to work for
  • Hybrid setup (2 days onsite) & working from CBD office +addit perks
  • Enjoy continuous learning in a 12 mos contract role w/ FT conversion options

Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies

We're seeking a passionate and skilled Application Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Platform Technology' Support team. You will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape   

Role: Technical Support Engineer

Here's what you'll be doing:

  • Become a platform expert: Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues.
  • Master the art of troubleshooting: Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions.
  • Embrace ownership: Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution.
  • Collaborate for success: Work seamlessly with other teams when complex issues require broader expertise. Your collaborative nature and willingness to learn will be instrumental.
  • Think creatively: Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive.
  • Advocate for improvement: Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements.

Technical skills:

  • Up to 3-4 years customer facing Technical Support, Application Support or Software support experience
  • Ability to troubleshoot difficult technical issues with ease & complexity
  • Ability to read & understand basic JavaScript code (for troubleshooting purposes)
  • Advanced MySQL / Postgres knowledge & hands on experience (Oracle is optional also) 
  • Good understanding of ITSM, ITIL, or CMDB 
  • Able to explain solutions to complex technical problems
  • Understanding of remote administration (SSH, SNMP, WMI, Powershell is a nice to have)

What awaits you:
Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.

* Must be Perm Residents or AU/NZ Citizens

What's Next?

APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap

Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/ 

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