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IT Support Administrator

4 months ago

Sydney, Australia FourQuarters Recruitment Full time
  • IT & Telecomms
  • Help Desk / Support
  • Sydney
  • Permanent / Full Time
  • Global healthcare client
  • Excellent career opportunities
  • Cutting edge tools & technology

Our client
Our client is a global leader in healthcare. With decades of dialysis experience, innovative research, and a value-based care approach, they enhance patients' quality of life. Their portfolio includes high-quality health care products and personalized dialysis treatments for both in-centre and home dialysis.
  
The role
The position will support and maintains our client’s in-house computer systems and peripherals both on-site and remotely. Responsibilities include receiving, prioritizing, documenting, and resolving end user help requests, and escalating incidents as needed to meet SLA expectations, using diagnostic and tracking tools.
  
Key responsibilities

  • Support hardware acquisition and Citrix application installation.
  • Evaluate resolutions, analyze trends, and alert management to emerging incidents.
  • Assist in capacity planning and long-term strategy development for Citrix systems.
  • Provide training and support to end users, handle Service Desk requests, and document issues.
  • Install, configure, maintain, and troubleshoot hardware, software, and network devices.
  • Collaborate on testing Citrix applications, recommend optimizations, and perform preventative maintenance.

Requirements:

  • Extensive Level 1/2 Helpdesk Support experience.
  • 5 days per week in office.
  • Permanent Residency or Australian Citizenship required.

If you are interested in this position, press the apply button.