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Head of Digital

3 months ago

Melbourne, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

AIA has an amazing opportunity for a Head of Digital to join the Enterprise Digital and Customer Experience Team, to continue to evolve Digital capabilities and deliver even greater impact and experience to our Customers and Partners – and also leading and successfully driving and growing our Digital and User Experience teams.

You will be responsible for collaborating with Key stakeholders to create compelling Digital Propositions and Experiences, and actionable priority roadmaps driving customer/partner benefits and outcomes. This will include leading the evolution and differentiation of the Group Digital Strategy and roadmap of priorities.

To do this successfully you will:

  • Deliver on AIA’s purpose, vision and strategy by partnering with the GM Digital and Customer Experience to establish and embed the Enterprise Digital Strategy and Digital Governance and Operating Model – to successfully deliver customer/partner digital capabilities within our Future Fit Strategy.
  • Specific focus on the Group and Retail Business Digital strategy requirements and delivery roadmaps – ensuring they deliver to meet Enterprise Strategy, Business Unit, and Partner and Customer needs – to provide AIA a competitive advantage in market.
  • Lead the Digital Team ensuring we are developing and designing innovative digital solutions that deliver integrated and streamlined customer/partner experiences through every interaction and touch point, that protect our Core business of Retail and Group.
  • Lead as Digital Product Owner of our Group Distribution Business – and will collaborate and influence the Digital capability roadmap within that Channel.

Successful applications will demonstrate:

  • Demonstrated experience in digital and extensive, proven senior leadership role/s delivering successful and benefit Customer outcomes a must.
  • Leadership of a multilayered team in complex and fast paced environments.
  • A strong background in leading large, complex digital projects.
  • Expert understanding of user interface design and user experience strategy
  • Experience in leading without authority in highly matrix organisations.
  • Shown success in defining and operationalising digital strategy with a track record for inspiring change that has delivered step change growth outcomes.
  • Financial services and insurance experience desired.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone’s life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
  • Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

Applications close 9th July 2024

If you want to be part of an organisation that helps people live better every single day, apply via the link.