Credit Risk

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy. 
More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

We need talented people who care about one another and the work they do. Why? Because we’re one of Australia's fastest growing networks, connecting 20,000 new customers each year, including the Western Sydney Aerotropolis. And when we power together, we go further, faster; towards a smarter, more sustainable future for us all. 

About the role

Reporting to the Credit Risk Manager, you will be responsible for the end-to-end Accounts Receivable, debt collection and sundry invoicing functions. This includes maintaining the debt recovery and collections functions related to outstanding debt and credit, including disputes, executing sundry invoicing functions within the constraints of the regulatory obligations, policies and procedures, market rules and delegated authority in a timely manner to allow accurate invoicing of retailers, contractors and third parties.

Key Accountabilities

Perform end to end Accounts Receivable function in a timely and efficient manner. Allocate customer payments and investigate unidentified payments to clear from the bank statement. Maintain effective and timely collections of overdue debt within the credit portfolio, including the handling of enquiries, payments and disputes from customers via email and phone. Reconcile payments received to identify any mismatches in invoices which could result in unpaid debts. Provide accurate account reconciliations to assist customers and support the debt recovery function. Respond to and manage day-to-day enquiries ensuring an exceptional service is delivered to all external and internal stakeholders. Prepare and submit customer refunds of overpayments/double payments and/or credit notes. Maintain Business Partner Master Data. (Update and create new customer accounts) in SAP. Assist with the allocation of network disputes as they arrive from retailers, including investigating and cancelling invalid disputes, identifying responsible parties for the disputes and assigning them accordingly. Process retailer remittance files received so that payments are captured and ensure that end of month files are processed in a timely manner to allow payments to be accounted for in the current month. Assign uncollected debt to an approved External Collection Agency, make recommendations and prepare irrecoverable debts for bad debt write off. Manage the daily sundry invoicing operation schedule and accurately generate invoices and credit notes for a range of customers. Investigate and resolve exceptions which are generated from the sundry invoicing system to allow timely and accurate invoicing.  Communicate and collaborate effectively with relevant departments on any issues or queries relating to collection or sundry invoicing issues raised. Analyse billing data, extract valuable insights and create reports to drive process improvements.

About you

We are looking for someone who demonstrates a positive attitude with supportive and professional behaviours that align with Endeavours culture, with the ability to engage confidently with our team, customers and stakeholders.

Qualifications

Tertiary qualifications in a related discipline Prior experience with SAP highly desirable

On offer

Be part of a culture that focuses on care and performance; care for one another and for the customer Access a variety of opportunities to step up and lead in a rapidly changing sector Feel recognised and rewarded for your contribution Take pride in working for an organisation that provides an essential service and is playing its part in enabling the energy transition Access to training, personal development and career progression

For further information, please contact 

Applications close - 12 November 2023

When we power together, we can achieve so much more.
At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.

Endeavour Energy is a critical infrastructure organisation and performs various background checks to evaluate the suitability of an applicant before making an employment offer to ensure the security and protection of its assets.

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