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Communications Officer

4 months ago

Burwood, Australia Penfold Motors Burwood Full time

Burwood VIC

  • Full-time, part-time, 4x day weeks and casual opportunities available
  • Representing multiple brands including VW, Audi & many more
  • Join a national ASX listed organisation in a time of growth

About us:

Penfold Motor Group is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people. 

We are recruiting for a Client Communication Officer to join our Business Development Centre based in Burwood. The Business Development Centre (Hub) is the heartbeat of our QLD & VIC dealerships.

Business Development Centre: The voice of the business - managing inbound & outbound service calls, sales enquiries, internet leads, emails, live chat, customer retention, customer service. Currently a multi-channel contact centre soon to undergo a digital transformation to Omni-channel.

What the role entails:

  • Interacting with a high volume of customers
  • Performing switchboard, reception-based and service booking phone functions
  • Providing an exceptional level of customer experience
  • Various ad-hoc administration-based functions
  • Working towards KPIs and other performance outcomes
  • Participating in training and other learning and development opportunities

What are we looking for?

  • Self-motivated
  • Determined to exceed customer expectations
  • The ability to work in a fast-paced environment
  • Ability to work autonomously whilst meeting targets and deadlines
  • Growth mindset
  • Exceptional work ethics
  • A desire to present yourself in a corporate fashion

Benefits:

  • Employee Assistance Program (EAP)
  • Exclusive discounts with our Samsung Partnership Program
  • Training Pathway and Growth opportunities provided
  • Joining a group that continues to grow and expand in the Auto industry
  • Supportive environment with ongoing feedback and guidance to ensure you succeed

If you live and breathe customer service APPLY NOW with our online application form.

The right candidate will be provided with 2-week’s comprehensive, classroom style training through our training academy.