Practice Manager

2 weeks ago

Brisbane City, Australia The Health Cove Full time
The Health Cove, an established 5 star google reviewed allied health practice with 18 years of service in northern NSW. We have two lovely beachside locations of Brunswick Heads and Cabarita Beach.

Job Title: Practice Manager 
Purpose: To lead an exceptional team of allied health practitioners and receptionists to provide gold standard  healthcare to our  patients and community.
Reports To: Managing Directors
Responsibilities
  • Planning:
    • Provide regular reports on business performance in relation to goals.
    • Work with executive management to develop and implement strategies for achievement of organisational goals.
  • Human Resources:
    • Recruitment, development and management of non clinical practice staff to ensure high performance and continuing professional improvement.
    • Leadership and management including team building,  delegation of tasks and conflict resolution.  - 
    • Provide assistance with payroll to ensure both  employee and employer interests are protected,  tax/superannuation obligations are met and records are  maintained.
  • Systems:
    • Review and improve practice systems to ensure  smooth and efficient functioning, high quality services and continuous improvement.  - 
    • Work closely with other management and team leaders in relation to bookings, reception, phone hub, and contacting to optimise workflows.
  • Finances: 
    • Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and  other statutory requirements. 
  • Equipment and  Software:
    • Maintain computer hardware and software in conjunction with suppliers. 
    • Schedule maintenance and upgrades of equipment. 
    • Work with IT contract provider to trouble-shoot day to-day operations 
  • Compliance: 
    • Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial and employment law, OHS requirements, privacy obligations and taxation responsibilities.  - 
    • Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.  
    • Ensure practice complies with all contractual obligations. 
  • Marketing:
    • Identify opportunities for growth, working with  executive management to execute marketing plans.
  • Networking: 
    • General practitioners, Support coordinators and other areas of networking are crucial 


Background, Qualifications and Experience Essential  
  • Organisational allied health &/or medical business experience 
  • Advanced computer literacy 
  • Excellent communication skills 
Desirable  
  • Knowledge of Cliniko software  
  • Accredited training in business or medical practice management Extensive experience in dealing with difficult  patients, Medicare, private health funds, rebooking strategies. 
Expected behaviours and personal attributes 
  • Demonstrated patient-centric approach in service provision 
  • Professionalism in appearance, conduct and your representation of our practice Maintain absolute confidentiality regarding patient and practice information. 
  • Ability to work cooperatively and independently  
  • Ability to prioritise and organise, with attention to detail. 
  • Demonstrated commitment to ongoing learning  

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